Tweet
I was visiting at a client yesterday amd the young lad that works there was telling this story of what has happened to his dad this week.
A few days ago he received delivered to his house a Net Book and the following day he received an invoice for some £400+.
He never ordered this equipment and has phoned them - they say he must of applied to them and have set up an account - he says he did not. They are now arranging to collect the goods back.... well lets see if they do and will they keep on chasing for the money.
Something is not sitting right with this company sending out expensive goods without having not received money first.....after all you buy from other companies online like Amazon and you pay immediately before they will deliver the goods.
If anyone has heard good or bad news from this company please add to this thread. I have just found a negative comment on this company
24studio.couk reviews
3.101023
Low 3.1 out of 10
23 customer reviews
Most recent review 4 days ago
Review company
24studio24studio
151 4 days ago Would not recommend at all.
I have had an account with this company for a very long time.
I will not list all the problems, as it would take too much time to read.
Two of the many problems with this company seem to be that
A) The telephone number costs a lot of money to call, especially as due to the lack of knowledge of some staff, the calls are not simple and quick to make.
B) When you email, if you have to email more than once (and this is usually the case, I have sent SIX emails and the matter is STILL not resolved), your email is processed by someone new.
The new person has absolutely no knowledge of the problem to which you are referring and so have to start at the beginning.
Do they read though ALL the emails copied at the end of a new message to get a good understanding of the situation? Or do they simply glance over the latest message and whizz off (usually a totally inappropriate) response? What do you think?
Even if you ask your email to be referred to a SPECIFIC manager, in large, bold, bright red and underlined letters, this is ignored.
I am suffering severe ill health at the moment the effects of which are magnified greatly by stress.
After copious emails to the company I was becoming more ill and getting absolutely no-where.
I decided, for the sake of my health, to cancel the item on back order and close my account. (I had paid ALL invoices at this stage, so as far as I was concerned, I owed no money to the company).
I asked to cancel a basic item I had not yet received and had been told would not receive until the end of May, or even possibly two weeks after that. It was nothing special, not a personalised item etc and was told that "We cannot guarantee that the cancellation request will be successful".
I pointed out that this was contravening my legal right as a consumer under the Distance Selling Regulations, and that if they did not cancel it I would be seeking legal redress.
On checking my online account today, I THINK it has been cancelled, but as they have not bothered to tell me, despite my specifically requesting this information, I am not sure.
They also have not yet closed my account. Again I have told them that I want to close the account.
Do they REALLY think, after all the aggravation, that I will be doing any further business with them?
Perhaps they will respond with some blasé comment, as they have done to other posters, but this does NOT excuse the stress I have been caused, or the fact that they have made continued errors, or that staff have contradicted each other, or that they have NOT contacted me as requested.
You can tell how good a company is by the way they respond and react to a complaint. I have read the comments by other posters. Yes, there are a few ‘positives’, but only a few amoung many complaints. Based on my experience alone, I would give them MINUS 5 if I could.
A few days ago he received delivered to his house a Net Book and the following day he received an invoice for some £400+.
He never ordered this equipment and has phoned them - they say he must of applied to them and have set up an account - he says he did not. They are now arranging to collect the goods back.... well lets see if they do and will they keep on chasing for the money.
Something is not sitting right with this company sending out expensive goods without having not received money first.....after all you buy from other companies online like Amazon and you pay immediately before they will deliver the goods.
If anyone has heard good or bad news from this company please add to this thread. I have just found a negative comment on this company
24studio.couk reviews
3.101023
Low 3.1 out of 10
23 customer reviews
Most recent review 4 days ago
Review company
- Reviews (23)
24studio24studio
- Sue Reaney
- 2 Reviews
151 4 days ago Would not recommend at all.
I have had an account with this company for a very long time.
I will not list all the problems, as it would take too much time to read.
Two of the many problems with this company seem to be that
A) The telephone number costs a lot of money to call, especially as due to the lack of knowledge of some staff, the calls are not simple and quick to make.
B) When you email, if you have to email more than once (and this is usually the case, I have sent SIX emails and the matter is STILL not resolved), your email is processed by someone new.
The new person has absolutely no knowledge of the problem to which you are referring and so have to start at the beginning.
Do they read though ALL the emails copied at the end of a new message to get a good understanding of the situation? Or do they simply glance over the latest message and whizz off (usually a totally inappropriate) response? What do you think?
Even if you ask your email to be referred to a SPECIFIC manager, in large, bold, bright red and underlined letters, this is ignored.
I am suffering severe ill health at the moment the effects of which are magnified greatly by stress.
After copious emails to the company I was becoming more ill and getting absolutely no-where.
I decided, for the sake of my health, to cancel the item on back order and close my account. (I had paid ALL invoices at this stage, so as far as I was concerned, I owed no money to the company).
I asked to cancel a basic item I had not yet received and had been told would not receive until the end of May, or even possibly two weeks after that. It was nothing special, not a personalised item etc and was told that "We cannot guarantee that the cancellation request will be successful".
I pointed out that this was contravening my legal right as a consumer under the Distance Selling Regulations, and that if they did not cancel it I would be seeking legal redress.
On checking my online account today, I THINK it has been cancelled, but as they have not bothered to tell me, despite my specifically requesting this information, I am not sure.
They also have not yet closed my account. Again I have told them that I want to close the account.
Do they REALLY think, after all the aggravation, that I will be doing any further business with them?
Perhaps they will respond with some blasé comment, as they have done to other posters, but this does NOT excuse the stress I have been caused, or the fact that they have made continued errors, or that staff have contradicted each other, or that they have NOT contacted me as requested.
You can tell how good a company is by the way they respond and react to a complaint. I have read the comments by other posters. Yes, there are a few ‘positives’, but only a few amoung many complaints. Based on my experience alone, I would give them MINUS 5 if I could.
Comment