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Hi
I have purchased 3 cookers from new since Feb of this year. Each time they have been proved to be faulty the company has agreed to exchange except that as they were gas it cost me £120 to have them installed. The company has offered me only 30 towards costs and I think this is unfair as it was not my fault there was a problem. I had to pay £119 more for the latest cooker to try to be sure that the same would not happen again as the first two were the same make and model. The latest one was more expensive.
Can I force them to refund my installation costs?
Jan
I have purchased 3 cookers from new since Feb of this year. Each time they have been proved to be faulty the company has agreed to exchange except that as they were gas it cost me £120 to have them installed. The company has offered me only 30 towards costs and I think this is unfair as it was not my fault there was a problem. I had to pay £119 more for the latest cooker to try to be sure that the same would not happen again as the first two were the same make and model. The latest one was more expensive.
Can I force them to refund my installation costs?
Jan
