Safestyle UK Issues

[wilshaw]

A salesman from safestyle uk came around to our house last week and gave us a quote on some windows. We were told at the time that we had 7 days to cancel.

The salesman came round at 20:00hrs and left at 23:45hrs! (This was Friday night) We decided to take out the deal being offered.

Today we received a letter from HMRC saying that they've made an error and we now owe them; so i called Safestyle to inform them that i would like to cancel the contract to which they told me i cannot as i am a day late!

The salesman came on Friday, today is 7 days later, how can i be too late to cancel? The rude 'consumer complaint' man on the other end of the phone told me that it is 7 days including the day of the signing, but to me 7 days is a 168hrs!

The salesman is now pushing for 'finance' options, but after this financial set back we really cannot afford it.

Could you please advise on how to proceed? Who to contact?

Many thanks

[charitynjw]

Re: Safestyle UK Issues

You could email them; see http://www.safestyle-windows.co.uk/a...mersupport.htm

Keep a copy - usually these communications will send automated acknowledgement.

[CleverClogs]

Re: Safestyle UK Issues

Under the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008, you have seven calendar days in which to cancel. Email Safestyle UK now - customerservices@safestyle.co.uk - as, under Regulation 8 (link) :

(6) Where a cancellation notice is sent by electronic mail it is taken to have been served on the day on which it is sent.

If there are any problems, contact:

Trading Standards
Consumer Direct (0845 4 04 05 06)
FENSA (link)
The Glass and Glazing Federation (link)
BBC Watchdog

[labman]

Re: Safestyle UK Issues

E-mail them today so you have something in writing. Make sure the e-mail refers to your earler telephone conversation as well. Keep a copy of the e-mail. State very clearly that in accordance with The Cancellation of Contracts Made in a Consumer's Home or Place of Work etc. Regulations 2008 you wish to exercise your right to cancel the contract. Please accept this e-mail as written notice of cancellation.

If the Double Glazing was sold to you last Friday, you have seven days, starting the day after the signing of the contract. It is worth printing a copy of the e-mail (obviously in addition to saving one for your own records) and sending it Recorded Delivery tomorrow morning. The law states that as long as the letter is posted within the cancellation period, they must honour the agreement. This is why Recorded Delivery is essential as it gives definitive proof of date of posting and to where it was posted.



Below are a couple of links you may find useful for reference:

Doorstep selling and your consumer rights | Consumer Information


The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008

[charitynjw]

Re: Safestyle UK Issues

Allegedly, one of their tactics is "We've already made the windows/doors".

Personally, if a representative of any company was rude to me, I would tell them exactly where they could install their product!

[CleverClogs]

Re: Safestyle UK Issues

Allegedly, one of their tactics is "We've already made the windows/doors".

More fool them if they choose not to comply with the law.

Personally, if a representative of any company was rude to me, I would tell them exactly where they could install their product!

Wouldn't they charge extra for fitting into such a tight space? :rofl:

[Willow8883]

Re: Safestyle UK Issues

The 2008 cancellation regs quoted above are the right ones, but the cancellation period starts on the day the notice of right to cancel is received. If you received this at the same time as their rep sold the windows to you, that counts as the first day, nothing in Regulations to count hours from time of receipt. Hope this helps clarify things. If you were on day 8 could you send a copy of the HMRC letter to them (sensitive info removed) to show them you have a genuine reason for missing the 7 days? If they can see that you haven't simply changed your mind too late, they might view things differently.

[labman]

Re: Safestyle UK Issues

Willow,

Please could you quote your source for the above, as everything I read stated as per my post. It could be wrong, we all make mistakes, but I did read it in several places before posting. I would be interested to read anything definitive that states otherwise.:beagle:

Apologies Willow. It is blatantly obvious where your source is now. What is confusing me is the bits I read - will revisit.

[CleverClogs]

Re: Safestyle UK Issues

Please could you quote your source for the above, as everything I read stated as per my post. It could be wrong, we all make mistakes, but I did read it in several places before posting. I would be interested to read anything definitive that states otherwise.:beagle:

The worst mistake seems to have been made by the numpties who drew up the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008. In section 2 (link) one is told that, in those regulations:

“cancellation period” means the period of 7 days starting with the date of receipt by the consumer of a notice of the right to cancel;

This is, of course patently stupid. Who other than an idiot would suggest that the cooling-off period of seven calendar days would begin shortly before the box-wallah finally deigned to depart from his victims' domicile, having coerced them into signing a sales agreement? In the example given, the victims would be less inclined to think rationally about the fenestration of their residence but rather more about getting a mug of cocoa and getting to bed, exhausted and drained from their ordeal.

[labman]

Re: Safestyle UK Issues

It also makes the assumption the contract had the right to cancel on it.

[CleverClogs]

Re: Safestyle UK Issues

It also makes the assumption the contract had the right to cancel on it.

Section 7 (link) states that the contract must state the right to cancel and that a cancellation form be appended. Section 17 (link) makes failure to inform the box-wallah's victim a crime punishable by a fine not exceeding level 5 on the standard scale which you may be interested to learn is only £5000.

[Willow8883]

Re: Safestyle UK Issues

Hope it helps