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Hotel Dispute
I need a guide as to who is at fault in a hotel dispute matter.
I visited a hotel booking website, made a reservation for a one night stay, and filled in my debit card details, (these I understood were only to be used if I proved to be a no-show.)
Subsequent to this I received an email, presumably from the website, confirming my reservation, with a booking reference number.
I arrived at the hotel on the designated date, only to be told that a wedding party was going on, and that all rooms had been booked for them some six months prior to the date for which I had the confirmation email.
On telephoning the website's contact number I received an apology and the casual mention that "by the way, your card has been debited for the price of the night's accomodation."
Since then, amid a flurry of emails and telephone calls, the hotel management has assured me that my money will be re-credited to my card, and that they will email me an offer of a free night's stay.
One week later neither of these things have come to pass.
If, as seems likely, I have to resort to threats of legal action to recover the money, who is the guilty party for me to aim at, the website, or the individual hotel?
I visited a hotel booking website, made a reservation for a one night stay, and filled in my debit card details, (these I understood were only to be used if I proved to be a no-show.)
Subsequent to this I received an email, presumably from the website, confirming my reservation, with a booking reference number.
I arrived at the hotel on the designated date, only to be told that a wedding party was going on, and that all rooms had been booked for them some six months prior to the date for which I had the confirmation email.
On telephoning the website's contact number I received an apology and the casual mention that "by the way, your card has been debited for the price of the night's accomodation."
Since then, amid a flurry of emails and telephone calls, the hotel management has assured me that my money will be re-credited to my card, and that they will email me an offer of a free night's stay.
One week later neither of these things have come to pass.
If, as seems likely, I have to resort to threats of legal action to recover the money, who is the guilty party for me to aim at, the website, or the individual hotel?
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