Search
  • Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Problems with a laptop

Collapse
Loading...
X
Collapse
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous Next
  • #1

    Problems with a laptop

    My mum bought a laptop 8 weeks ago from Comet.

    She has had nothing but problems with it since.

    It has already been to the workshop for 3 weeks because of the harddrive having issues and creating 3 partitions that would not be deleted.
    Numerous buttons have refused to work and have even detached.

    So in 8 weeks she has had approx 4 days use out of it.

    It has to be sent away AGAIN due to not working properly.

    Surely she has grounds to ask Comet for a new Laptop as this one is clearly not fit for purpose?
    Tags: None
  • #2
    Re: Problems with a laptop

    Have a read of these threads for some advice.

    Broken tv - bought 28 October 2009 from Currys - Legal Beagles Consumer Forum

    panasonic camera - Legal Beagles Consumer Forum
    • 1 thank

    Comment

    • #3
      Re: Problems with a laptop

      & this

      http://www.oft.gov.uk/business-advic...airly/sogahome
      CAVEAT LECTOR

      This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

      You and I do not see things as they are. We see things as we are.
      Cohen, Herb

      There is danger when a man throws his tongue into high gear before he
      gets his brain a-going.
      Phelps, C. C.

      "They couldn't hit an elephant at this distance!"
      The last words of John Sedgwick
      • 1 thank

      Comment

      • #4
        Re: Problems with a laptop

        I've just rung Comet's 'customer services'. The first guy I spoke to fully agreed that 3 days use of a laptop in 8 weeks is not acceptable and put me through to the complaints department.

        The woman there, what a snooty wench she was!!

        "It's up to Acer to decide that the laptop is not repairable" when I pointed out that the sale of goods act says the contract is with the retailer NOT the manufacturer she then said "well you would have to prove the fault was there on purchase" To which I told her that the onus is on the manufacturer to provide the proof NOT the consumer, after this she got uppity and told me she would only speak to the owner....

        *sheesh*

        Comment

        • #5
          Re: Problems with a laptop

          Did you get snooty wench's name?
          CAVEAT LECTOR

          This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

          You and I do not see things as they are. We see things as we are.
          Cohen, Herb

          There is danger when a man throws his tongue into high gear before he
          gets his brain a-going.
          Phelps, C. C.

          "They couldn't hit an elephant at this distance!"
          The last words of John Sedgwick

          Comment

          • #6
            Re: Problems with a laptop

            She refused to give it....I asked for it to give to my dad/ mum so they wouldn't have to explain too much and she refused.

            *Just remembered she accessed the account of my parents so it should be logged*
            Last edited by MrsGem; 10th June 2011, 10:48:AM. Reason: extra information
            • 1 thank

            Comment

            • #7
              Re: Problems with a laptop

              These conversations are often 'recorded for training purposes'.
              Were you told this? (Usually a pre-recorded announcement before you actually get to speak to someone)
              CAVEAT LECTOR

              This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

              You and I do not see things as they are. We see things as we are.
              Cohen, Herb

              There is danger when a man throws his tongue into high gear before he
              gets his brain a-going.
              Phelps, C. C.

              "They couldn't hit an elephant at this distance!"
              The last words of John Sedgwick

              Comment

              Previous Next

              View our Terms and Conditions

              LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

              If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


              If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.

              Announcement

              Collapse
              No announcement yet.

              Court Claim ?

              Guides and Letters
              Loading...



              Search and Compare fixed fee legal services and find a solicitor near you.

              Find a Law Firm


              Working...
              X