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I've recently been humiliated.
My wife and I were recently shopping in M&S with our 5 months old daughter, we bought 2 items, paid for them and left the store to continue our shopping at TK Maxx, after entering TKmaxx, we were surprised when 2 policemen accosted my wife and said she was was under suspicion for removing items from M&S, concealing it in the buggy and not paying for them. We were detained at a corner of the TKmaxx while our small baby was crying, we were searched but the policemen found all our receipts intact and issued us a ‘stop and search’ papers saying we were free to go.
It was very traumatising for us. We never believed this will ever happen to us, we were forced to lift our 5 months old baby up while her buggy was searched. I am really traumatised and unhappy. Can I bring a legal action against M and S for subjecting us to this humiliating treatment? Pls note that this is not necessarily for monetary claim - It was very humiliation and they had no basis for the suspicion.
After my complaint letter to 'Stuart Rose' (CEO M&S) about our unfair treatment, I have just received a letter from saying the police acted on their own and did not respond to any call from M&S. ''therefore M&S cannot be held responsible for a police action''.
This is a lie because there was no way the police would have acted on his own initiative, the policeman wasn't even at the M&S store when we were shopping, so how come he knew we shoplifted at M&S.
anther thing is, the policeman gave us a form in which he declared that he received a call via radio from M&S saying we removed items without paying for them. So he couldn't have been acting on his own
What do I do? Instead of a simple sorry, they have aggravated the situation.
My wife and I were recently shopping in M&S with our 5 months old daughter, we bought 2 items, paid for them and left the store to continue our shopping at TK Maxx, after entering TKmaxx, we were surprised when 2 policemen accosted my wife and said she was was under suspicion for removing items from M&S, concealing it in the buggy and not paying for them. We were detained at a corner of the TKmaxx while our small baby was crying, we were searched but the policemen found all our receipts intact and issued us a ‘stop and search’ papers saying we were free to go.
It was very traumatising for us. We never believed this will ever happen to us, we were forced to lift our 5 months old baby up while her buggy was searched. I am really traumatised and unhappy. Can I bring a legal action against M and S for subjecting us to this humiliating treatment? Pls note that this is not necessarily for monetary claim - It was very humiliation and they had no basis for the suspicion.
After my complaint letter to 'Stuart Rose' (CEO M&S) about our unfair treatment, I have just received a letter from saying the police acted on their own and did not respond to any call from M&S. ''therefore M&S cannot be held responsible for a police action''.
This is a lie because there was no way the police would have acted on his own initiative, the policeman wasn't even at the M&S store when we were shopping, so how come he knew we shoplifted at M&S.
anther thing is, the policeman gave us a form in which he declared that he received a call via radio from M&S saying we removed items without paying for them. So he couldn't have been acting on his own
What do I do? Instead of a simple sorry, they have aggravated the situation.
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