Hilton hotel result.

[Happyolddog]

Last week using my Tesco clubcard points myself and the other half went to London to stay at the Hilton and catch a show. First impressions of the hotel were good, then we got to our room (Queen suite) and the carpets looked grubby, the TV turned itself off every 20 minutes and there were no tea facilities in the room even though they had given us two of the biggest cookies when we signed in. I phoned down to ask for the tea and kettle and afternoon tea was supplied, we got charged for this and I was not happy. I wrote a letter to the manager, pointing out the problems, nothing got done but it was off my chest. We went out to see Chicago which was great. Next day had breakfast and off home, two days later I got a bill for use of the mini-bar, I hadn't even seen the mini-bar, so again I put pen to paper and complained and this morning I got a letter back, they have reimbursed for the mini-bar charges, for afternoon tea and given us a voucher for a stay at any of their hotels for one night with breakfast and lunch. So if like me you expect good standards and they are not delivered, complain!

[TUTTSI]

Re: Hilton hotel result.

It is always good to complain - well done Liam x

[EXC]

Re: Hilton hotel result.

Nice one.

[scottishlass]

Re: Hilton hotel result.

well done Liam xx

[Sapphire]

Re: Hilton hotel result.

Lovely result, well done Liam x

[P.Pilcher]

Re: Hilton hotel result.

This is an example of a Hotel who has made a cock up (and it can happen in the best hotels), admitting it and doing their best to rectify the situation. They obviously value your business and hope that you will use them again.

P.P.