Hello
Went on-line and bought some office furniture, it seemed like a good deal. Ordered it, paid for it and they sent a confirmation with all the details.
They then left me a message explaining that the goods had been priced incorrectly on the site, and instead of only paying £121 - I now owed them a further £469, and I could call to either cancel the order or pay the full amount.
I rang them back and they dug their heels in saying they were within their rights to withdraw the sale, I pointed out that we've got a contract as I had an order confirmation, she told me they would be taking the money but would refund it.
So I said keep the order on hold, and the money, as I wanted to look into it further. I'm sure I have certain rights in this issue - I've paid (and they will be taking the money) - they've confirmed the order, and admitted it was their mistake about the incorrect pricing.
Anybody got any ideas - surely I have some rights here ?
Went on-line and bought some office furniture, it seemed like a good deal. Ordered it, paid for it and they sent a confirmation with all the details.
They then left me a message explaining that the goods had been priced incorrectly on the site, and instead of only paying £121 - I now owed them a further £469, and I could call to either cancel the order or pay the full amount.
I rang them back and they dug their heels in saying they were within their rights to withdraw the sale, I pointed out that we've got a contract as I had an order confirmation, she told me they would be taking the money but would refund it.
So I said keep the order on hold, and the money, as I wanted to look into it further. I'm sure I have certain rights in this issue - I've paid (and they will be taking the money) - they've confirmed the order, and admitted it was their mistake about the incorrect pricing.
Anybody got any ideas - surely I have some rights here ?
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