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New car warranty help needed.
My 2.5yr old car is under manufactures warranty.
In march this year a local (manufacturer franchise) dealer carried out a repair under that warranty after I broke down and was recovered to them.
The car has not felt right since and yesterday it broke down again and I was towed to a different dealer again a manufacturer main franchise.
They have inspected the car and need to strip it down but are not willing to do this unless I pay ahead of time as they believe there is a 50/50 chance the issue was caused by the previous dealer.
If this is the case then the manufacturer warranty would not cover the repair.
As such they are saying I would have to pay for this and seek to be reimbursed by the other dealer.
The new dealer has spoken to the previous one and they are not willing to take the car in to inspect.
Where do I stand with this?
As far as I am concerned my contract (the warranty) was and is with the manufacturer of the vehicle.
Whether the new fault is under warranty, or the previous garage caused the fault whilst doing the previous repair I don’t believe I should be liable.
If it turns out it was their main dealer that caused the problem whilst carrying out work on the manufacturer’s behalf - (the warranty) then surely they are liable.
I did not choose or instruct them to carry out the repair, it was done under warranty from the manufacturer.
Therefore I see it that my contract is with the manufacturer (the warranty). So if an agent carrying out a repair on the manufacturers behalf has caused additional damage why should I have to then pay and try to reclaim the money back from the first garage.
Advice, help and any assistance would be greatly appreciated!
In march this year a local (manufacturer franchise) dealer carried out a repair under that warranty after I broke down and was recovered to them.
The car has not felt right since and yesterday it broke down again and I was towed to a different dealer again a manufacturer main franchise.
They have inspected the car and need to strip it down but are not willing to do this unless I pay ahead of time as they believe there is a 50/50 chance the issue was caused by the previous dealer.
If this is the case then the manufacturer warranty would not cover the repair.
As such they are saying I would have to pay for this and seek to be reimbursed by the other dealer.
The new dealer has spoken to the previous one and they are not willing to take the car in to inspect.
Where do I stand with this?
As far as I am concerned my contract (the warranty) was and is with the manufacturer of the vehicle.
Whether the new fault is under warranty, or the previous garage caused the fault whilst doing the previous repair I don’t believe I should be liable.
If it turns out it was their main dealer that caused the problem whilst carrying out work on the manufacturer’s behalf - (the warranty) then surely they are liable.
I did not choose or instruct them to carry out the repair, it was done under warranty from the manufacturer.
Therefore I see it that my contract is with the manufacturer (the warranty). So if an agent carrying out a repair on the manufacturers behalf has caused additional damage why should I have to then pay and try to reclaim the money back from the first garage.
Advice, help and any assistance would be greatly appreciated!
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