Argos

[Bomber99]

Hi all just a quick question.
probably been answered a millions times before but,

I brought a Fitbit watch 2 weeks ago from Argos. The watch has become faulty, does not track distance walked, steps taken etc, but will track distances run.

So if I take it back to Argos are they obliged to give me a refund or will they say it’s got to go back to the manufacturer.

many thanks
bomber98

[PallasAthena]

Retailer is responsible although that doesn't stop some of them trying to fob you off with telling you to take it up with.the manufacturer.

Did you buy online or at an Argos shop?

If online what date was the watch delivered to you? If in shop what date did you buy it?

[Bomber99]

Hi PALLASATHENA
It was brought online and delivered on 19/11/2024

thank you for your response
bomber99

[echat11]

https://help.argos.co.uk/help/refund...pairs#section2

[PallasAthena]

You have the legal right to a refund if you return your faulty item within 30 days of receiving it. There's a useful summary of the law on this on the 'Which' consumer advice site, which also has draft letter templates.

I want to return my goods, what are my rights? - Which?

[Bomber99]

Thank you all for your responses
Will be taking the watch back tomorrow for a refund.
will keep you updated what happens.

[Bomber99]

Just a quick update

rang Argos yesterday evening and was told a refund would be paid within 5 working days and they would be collecting faulty fit bit on Saturday.
Very happy with the outcome .

Thank you for all your help

[PallasAthena]

That's good news, and credit to Argos for their no quibbles response.