Section 75 - arson - insurance

[Anon19]

Please can anyone help I have no idea where I stand.

I purchased a car in August.
The car developed a fault. This was over 30 days but less than 6 months so I was entitled to a repair. The dealers refused to repair the vehicle and refused to discuss my complaint with me in anyway. Aside from the initial replies saying they would not be taking any action, they have completely ignored the complaint. After two weeks passed I started a section 75 claim with my credit card company. This was 4 working days ago and I have not received a reply yet.
The police then knocked on my door to tell me my vehicle had been set on fire, it will be written off. I have contacted the insurers but not heard back yet. Can anyone advise on what I can and should do please? I am worried I am going to be at a loss of thousands of pounds through no fault of my own.
I am awaiting advice from citizens advice who had already advised me to start the section 75 due to the breaches of the consumer rights act.

thanks in advance

[Pezza54]

Hi
You would have had a S75 claim against your credit card company had the car not been written off by the fire.
You should pursue your insurance company and attempt to negotiate the best pay out possible.
Depending on the extent of the damage and the cost of repair, you may be able to buy back the car from the insurance company and get it repaired yourself

[atticus]

Patience! Chase in a few days.

[Anon19]

Thanks do you mean chase the section 75? I’m not sure what happens to a section 75 if the vehicle is gonna be written off.