Vauxhall Lifetime warranty no pay out now

[MrAEMiller]

What are your options?
Refer to the m. ombudsman who should uphold your complaint and instruct Vauxhall to repair the leak - no charge to you and legally binding on Vauxhall
or
Get the leak fixed and pay for the repair, then make a court claim to recover your money plus loss and expense. Will take longer, cost more and no certainty your claim will be successful
or
Keep topping up the oil, sell the car to a dealer or trade it in

The motor ombudsman can refer a business to ICAP if the business fails to comply with the code, such as refusing to take part in adjudication

Well, I took them to the TMO who said it would take 6 months to assign a case officer , so I wrote to my MP saying this was slower than going to court ...who wrote to the Chief Ombudsman who expedited things a bit. Two months later Vauxhall offered a "goodwill" settlement for the full amount. It took 4 weeks to get a document out the TMO saying Vauxhall should pay in 14 days. They didn't so I wrote to my new MP (boundary changes) who chased Vauxhall and the TMO and five days later the money turned up. Spiffing.

[Pezza54]

Great news. Thanks for updating the forum. Worth the hassle in the end