Hello all,
Just after a little bit of advice really on the following issue. Any thoughts greatly appreciated!
I bought my wedding ring from a big well known national Jewelry chain (however issue isn't with them!)
When the ring arrived, I realised that the measurement I had done was obviously wrong and I needed the ring resized. Contacted the chain who said they could do it, but would take them 8-12 weeks. As the wedding was in 5 weeks time from this date I had to do something else.
I took the ring to a local jewellers that had good reviews and have a workshop onsite to get them to resize the ring.
I showed them the rings, the saleswoman measured my finger and called the store manager over to check his opinion on what size to take the ring down to.
I'll explain at this point, the ring is an 18k gold band which has a centre section with a horizontal brush on it, then above and below a band of polish finish.
They took the ring and told me it would be ready later on that afternoon and it would be £100.
I cam back to collect it later on, first thing I noticed about where the resize had happened was that there was quite a dip in the profile of the ring that meant it would rock when placed on a flat surface. I wasn't happy with the quality of the work and pointed this out to the GM and saleswoman. He apologised and said they would fix it by filing the whole ring down. I said I wanted them to take time and fix it properly and there was no rush.
Whilst in the shop, I had been distracted by the poor work that I noticed (I think) that the ring had been given an all over matte finish. But I didn't say anything and left the shop.
Shop closed on Sunday so phoned and left a message with a different saleswoman to confirm that I was expecting the ring back to the original finish.
Got a call later (Monday) from the GM who then said they only had one kind of mop tool and they couldn't give it a brush finish and only a matte. I responded with my expectations of it being as originally dropped off. He said they would talk to their other branch and see what they could do.
Call from the jewellers on the Friday asking that I come in to the store on Saturday 'for a proper chat'. Took my fiancee with me, then was presented with the ring (now straightened) with an all over matte finish. The GM then proceeded to tell me the original finish on my ring wasn't possible to achieve as it had to be done at point of manufacture. Both myself and partner very cross and expressed that if they weren't going to be able to achieve the original finish they should have turned down the work. GM said that they should have turned down the work.
They then said that all good jewellers would take back the ring, indicating that the chain I bought from would refund me. I said I doubted it. He then said they would take it round the jewelry quarter the following week to see if anyone could get the finish. I said I would contact the chain and check return policy.
Had a conversation with the chain and checked the return policy that day and phoned the store (saleswoman) to tell them they wouldn't accept a return if the ring had been worked on. I said the two options were to either get the ring returned to original finish or give me the value I paid for the ring and they could keep it and do whatever. She said that she would check with GM and call back.
Monday afternoon GM phoned, said they found a jeweller who could apply the brush finish all over but not return it to the original state. I said I wanted the money instead and was refused. He then said that they had completed the contract they had with me to resize the ring and there was nothing else they could do or would be prepared to do. We went round with him repeatedly saying I brought in a ring to be resized and that work had been completed. I asked for him to get the owner to call me (promised for today, but no call so far).
Spoke to C.A.B. and advised that under consumer rights act I could ask for them to do the work or a refund of the charge for resizing under lack of due care.
They then said to go through formally to complain to the company, see if they were part of a dispute resolution service and if all else fails take them forward to the next stage and to call CAB back if no luck.
Read through the consumer rights act and I think I have a case and it does appear when receiving a service you have rights to a refund (not relevant here as they still have ring and I haven't paid for any work), have a right to repair - unless this is impossible, which seems to be the case here and that in one of the subsections it suggests a right to compensation.
My question to the forum, obviously a wedding ring is an emotive topic and am I getting too carried away and should accept the ring back in the best condition and move on with my life or is this something that legally following through the correct procedures I actually have a case for?
Recorded delivery letter detailing issues asking for a formal response and asking for independent resolution.
Notice of filing a small claims case.
Small claims court.
Obviously would appreciate your thoughts.
PS getting married in 2.5 weeks currently without a ring...
Just after a little bit of advice really on the following issue. Any thoughts greatly appreciated!
I bought my wedding ring from a big well known national Jewelry chain (however issue isn't with them!)
When the ring arrived, I realised that the measurement I had done was obviously wrong and I needed the ring resized. Contacted the chain who said they could do it, but would take them 8-12 weeks. As the wedding was in 5 weeks time from this date I had to do something else.
I took the ring to a local jewellers that had good reviews and have a workshop onsite to get them to resize the ring.
I showed them the rings, the saleswoman measured my finger and called the store manager over to check his opinion on what size to take the ring down to.
I'll explain at this point, the ring is an 18k gold band which has a centre section with a horizontal brush on it, then above and below a band of polish finish.
They took the ring and told me it would be ready later on that afternoon and it would be £100.
I cam back to collect it later on, first thing I noticed about where the resize had happened was that there was quite a dip in the profile of the ring that meant it would rock when placed on a flat surface. I wasn't happy with the quality of the work and pointed this out to the GM and saleswoman. He apologised and said they would fix it by filing the whole ring down. I said I wanted them to take time and fix it properly and there was no rush.
Whilst in the shop, I had been distracted by the poor work that I noticed (I think) that the ring had been given an all over matte finish. But I didn't say anything and left the shop.
Shop closed on Sunday so phoned and left a message with a different saleswoman to confirm that I was expecting the ring back to the original finish.
Got a call later (Monday) from the GM who then said they only had one kind of mop tool and they couldn't give it a brush finish and only a matte. I responded with my expectations of it being as originally dropped off. He said they would talk to their other branch and see what they could do.
Call from the jewellers on the Friday asking that I come in to the store on Saturday 'for a proper chat'. Took my fiancee with me, then was presented with the ring (now straightened) with an all over matte finish. The GM then proceeded to tell me the original finish on my ring wasn't possible to achieve as it had to be done at point of manufacture. Both myself and partner very cross and expressed that if they weren't going to be able to achieve the original finish they should have turned down the work. GM said that they should have turned down the work.
They then said that all good jewellers would take back the ring, indicating that the chain I bought from would refund me. I said I doubted it. He then said they would take it round the jewelry quarter the following week to see if anyone could get the finish. I said I would contact the chain and check return policy.
Had a conversation with the chain and checked the return policy that day and phoned the store (saleswoman) to tell them they wouldn't accept a return if the ring had been worked on. I said the two options were to either get the ring returned to original finish or give me the value I paid for the ring and they could keep it and do whatever. She said that she would check with GM and call back.
Monday afternoon GM phoned, said they found a jeweller who could apply the brush finish all over but not return it to the original state. I said I wanted the money instead and was refused. He then said that they had completed the contract they had with me to resize the ring and there was nothing else they could do or would be prepared to do. We went round with him repeatedly saying I brought in a ring to be resized and that work had been completed. I asked for him to get the owner to call me (promised for today, but no call so far).
Spoke to C.A.B. and advised that under consumer rights act I could ask for them to do the work or a refund of the charge for resizing under lack of due care.
They then said to go through formally to complain to the company, see if they were part of a dispute resolution service and if all else fails take them forward to the next stage and to call CAB back if no luck.
Read through the consumer rights act and I think I have a case and it does appear when receiving a service you have rights to a refund (not relevant here as they still have ring and I haven't paid for any work), have a right to repair - unless this is impossible, which seems to be the case here and that in one of the subsections it suggests a right to compensation.
My question to the forum, obviously a wedding ring is an emotive topic and am I getting too carried away and should accept the ring back in the best condition and move on with my life or is this something that legally following through the correct procedures I actually have a case for?
Recorded delivery letter detailing issues asking for a formal response and asking for independent resolution.
Notice of filing a small claims case.
Small claims court.
Obviously would appreciate your thoughts.
PS getting married in 2.5 weeks currently without a ring...
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