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Hey,
Hope everyone is doing great.
I am signed up to a 12 month contract with Nuffield Health. They notified me today that the price is going up by £4 to £44.
I'd quite like to end the contract if I can, not least because I am not using it and neither does my partner who has a separate membership and signed up at the same time in September 2022.
I had to search their website to find the terms and conditions, as they were not on the membership agreement which I signed. Instead it said I agree to be bound by the membership T&Cs which will be emailed to me and available at the company website (no direct link to T&Cs, just main web address). The thing is I checked my emails and I never received the T&Cs by email. But I have received a number of marketing emails, even though I never ticked the box to agree to those.
When I eventually found the T&Cs today, it states that in these circumstances, I can write to them to cancel my membership, that I will still need to pay the increased fee until the end of the 12 month contract. After that I an request a refund for the difference paid between the old price and new price.
It seems an odd way of doing business but I wonder if the fact I never received any email with T&Cs on it, if I can get out that way?
I have not emailed them yet as I wanted to see if I could find out what my rights are in these circumstances, before approaching them.
This is in Scotland, I might add, but thought/hoped the laws in this area may be similar or the same as the rest of the UK.
Thanks for your time.
Hope everyone is doing great.
I am signed up to a 12 month contract with Nuffield Health. They notified me today that the price is going up by £4 to £44.
I'd quite like to end the contract if I can, not least because I am not using it and neither does my partner who has a separate membership and signed up at the same time in September 2022.
I had to search their website to find the terms and conditions, as they were not on the membership agreement which I signed. Instead it said I agree to be bound by the membership T&Cs which will be emailed to me and available at the company website (no direct link to T&Cs, just main web address). The thing is I checked my emails and I never received the T&Cs by email. But I have received a number of marketing emails, even though I never ticked the box to agree to those.
When I eventually found the T&Cs today, it states that in these circumstances, I can write to them to cancel my membership, that I will still need to pay the increased fee until the end of the 12 month contract. After that I an request a refund for the difference paid between the old price and new price.
It seems an odd way of doing business but I wonder if the fact I never received any email with T&Cs on it, if I can get out that way?
I have not emailed them yet as I wanted to see if I could find out what my rights are in these circumstances, before approaching them.
This is in Scotland, I might add, but thought/hoped the laws in this area may be similar or the same as the rest of the UK.
Thanks for your time.
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