Garage fault finding fees

[marleymouse]

Hi I am hoping some one can advise please. My daughters Renault kangoo wouldn’t start and AA got her home. When it happened again she bought a new battery but it let her down again. The AA recovery again couldn’t find fault but said it must be an electrical issue which he couldn’t ID with his recovery equipment. She took van to two different garages and both said couldn’t find the fault and both advised electrical fault and to go to Renault dealership as they could check on their system to identify electrical fault. At a quoted cost of £120 Renault were supposed to check electrical system but they rang her to say no fault found and they need to try something with fuel pipe at a cost of further £120 + £400 for new pipe. She asked why they hadn’t run it through electrical check as requested and they said that is last thing they check and only after all other checks done and will cost another £120! She can’t afford all these extras and just wanted to have electrics checked, then depending on findings decide wether to keep van or not. It seems like they are taking advantage of her and ignoring she has had all other things checked already and just needs the electrical fault identified.
Can anyone suggest how to proceed Please?

[sandfordboy]

Just confirm, are you saying the Battery goes flat? & so engine will not crank over or does the engine crank over & fail to start?

[marleymouse]

It wouldn’t start on its own but would jump start with AA. Then battery charged it worked but packed up again. New battery and two garages tried to find fault but none found. All advised go dealership as electrical fault. With another new battery and several attempts it started on its own and was fine driving some 20 miles to dealership but when they tried to move it it wouldn’t start. They want to check something with fuel pipe but if they remove it it will cost another £400?! Only after that and if it fails they will do electric check as last resort *♀️
Hope that makes sense

[sandfordboy]

I would contact another Main dealership. Speak to the Senior technician on the day. Explain everything & ask why the fuel system is suspect? Hopefully you will gain a better understanding of the issues. I think you will find that there was a vehicle recall for fuel pipe replacement issues!!