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Hello, I’ve bought a used car from a car dealer on the 20/11/22. I’ve test driven the car and all seemed fine. Two days later while I was on my way to work, the car’s dashboard came up with an engine light on. I’ve taken the car to the nearest garage and asked to check it out and was told there is an error in fuel pressure pump as well as the leaking oil from the head gasket and was quoted £600 to get it fixed.
I’ve then contacted the seller on the 22/11/22 about the issues and was completely ignored saying there is nothing they can do.
I’ve done some research and decided to send a complaint letter on the 27/11/22 via email and post asking for a refund under The Consumer Rights Act 2015 but haven’t hear back. I am now asking for help with the next step as the trader didn’t get back to me within 14 days.
I’ve then contacted the seller on the 22/11/22 about the issues and was completely ignored saying there is nothing they can do.
I’ve done some research and decided to send a complaint letter on the 27/11/22 via email and post asking for a refund under The Consumer Rights Act 2015 but haven’t hear back. I am now asking for help with the next step as the trader didn’t get back to me within 14 days.
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