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Dear forumites,
We have been planning for a new whole kitchen for 2 years now and finally embarked on the project. This is a small 5.5m X 3.5m kitchen. It was a supply & fit with my local kitchen company. When I initially approached them in January'22, they were two partners - an experienced kitchen fitter and the owner who also had some experience. In March, when I made the 50% deposit I came to know that the partners fell out and the fitter left the company.
The owner promised to complete the kitchen using professional fitters. As promised, a team of 4 fitters were supposed to come and complete 90% of the kitchen in 2 days (over a weekend in March'22). They came for a day and fitted all the cabinets. As they were waiting for more material to arrive from the manufactures, they did not arrive the next day.
For whatever reason, the owner fell out with them and asked them not to come back. The owner, after a couple of weeks came with the material and a workman from his workshop and started doing my kitchen. Apparently the helper suffers from OCD and also stresses if anyone watches his work. He had to be left alone to complete the job. They took over 3 weeks on and off and made me pay 90% of the money (£13K). The workman cracked the solid surface Mirostone worktop and a couple of doors whilst trying to get a perfect fit. This was in the first week of May. He stopped coming from the next day calling in sick due to stress.
The owner, after a couple of weeks brought in a joiner to fit a couple of cabinets that have been leftover and got the hob and sink working.
We asked for the Mirostone worktop and the broken doors to be replaced. The owner said he contacted the manufacturer for a replacement and having a discussion with them to try and get the worktop free of charge.
Now, coming to the end of June, my kitchen is not 100% complete. Splashback, Flooring, Painting & Electrics are yet to be done! The owner started accusing us that we broke the worktop and the doors overnight whilst they were away!
He is carrying on with other jobs and paying least attention to ours. I only have £1.5K left from what I have to pay him. I have asked him to drop all the required material (splashback, glass cabinet doors, cornice doors, worktop) and that I will find someone else to complete our kitchen. He agreed to this earlier this week but is not dropping the material giving one or the other reason.
Its been a real nightmare. Any suggestions on how I can proceed with this?
We have been planning for a new whole kitchen for 2 years now and finally embarked on the project. This is a small 5.5m X 3.5m kitchen. It was a supply & fit with my local kitchen company. When I initially approached them in January'22, they were two partners - an experienced kitchen fitter and the owner who also had some experience. In March, when I made the 50% deposit I came to know that the partners fell out and the fitter left the company.
The owner promised to complete the kitchen using professional fitters. As promised, a team of 4 fitters were supposed to come and complete 90% of the kitchen in 2 days (over a weekend in March'22). They came for a day and fitted all the cabinets. As they were waiting for more material to arrive from the manufactures, they did not arrive the next day.
For whatever reason, the owner fell out with them and asked them not to come back. The owner, after a couple of weeks came with the material and a workman from his workshop and started doing my kitchen. Apparently the helper suffers from OCD and also stresses if anyone watches his work. He had to be left alone to complete the job. They took over 3 weeks on and off and made me pay 90% of the money (£13K). The workman cracked the solid surface Mirostone worktop and a couple of doors whilst trying to get a perfect fit. This was in the first week of May. He stopped coming from the next day calling in sick due to stress.
The owner, after a couple of weeks brought in a joiner to fit a couple of cabinets that have been leftover and got the hob and sink working.
We asked for the Mirostone worktop and the broken doors to be replaced. The owner said he contacted the manufacturer for a replacement and having a discussion with them to try and get the worktop free of charge.
Now, coming to the end of June, my kitchen is not 100% complete. Splashback, Flooring, Painting & Electrics are yet to be done! The owner started accusing us that we broke the worktop and the doors overnight whilst they were away!
He is carrying on with other jobs and paying least attention to ours. I only have £1.5K left from what I have to pay him. I have asked him to drop all the required material (splashback, glass cabinet doors, cornice doors, worktop) and that I will find someone else to complete our kitchen. He agreed to this earlier this week but is not dropping the material giving one or the other reason.
Its been a real nightmare. Any suggestions on how I can proceed with this?
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