Ticket master

[flicky1314]

des8 thank you I've just read it. It does seem to apply. The only problem i have if i do this now do u think it will prevent me from still getting the tickets. My kids will be distraught of they can't go. I don't want to jeopardise that. Is it worth waiting until after the concert

[echat11]

a) Send your bank the following template, amend it to suit, make sure you get Proof of Postage -

https://www.which.co.uk/consumer-rig...m-aFAg65B543ik

b) Write to TicketMaster. Quote the Consumer Rights Act 2015. Make sure you get Proof of Postage.

[flicky1314]

echat11 thank you I'll do that. I'm on the phone to the bank as we speak they tried telling me again that its out of the 120 days . I've quoted 13.1 paragraph and she's gone off to check again

[flicky1314]

echat11 the template says amounts under 100 pound. Mines 1000 pound does it make a difference

[flicky1314]

echat11 they are emailing me out a claim form. Thank you so much for all your help. Next question is do I fill it out before or after the concert? Don't want to jeopardise the tickets arriving for what's left of the concert we're going to

[flicky1314]

des8 thank you for your help

[echat11]

echat11 they are emailing me out a claim form. Thank you so much for all your help. Next question is do I fill it out before or after the concert? Don't want to jeopardise the tickets arriving for what's left of the concert we're going to

Your options:-

a) You can seek a full refund,

or

b) Contact Ticketmaster, explain your position, that if you do not get a partial refund of £XXX, you want a full refund.
Explain your reasons,i.e. You purchased a full package, part of the package has been withdrawn, thus you seek a partial refund.

You need to decide what to do. Also make sure you get everything in writing, always try speaking to the same person.