Door provider refuses to provide installer details

[iluap]

Hello,

I hope this is a simple question. we have recently moved and there is an issue with one of the bi-fold doors. I have the paperwork for the warranty and the installer details in there are actually the doors provider. I have contacted them and explained the issue and they have been, in turn, reached to the manufacturer who explained the reason why, the installer didn't do the job following their instructions. The provider then told me I would need to contact the installer but I have no details about them and asked them to provide me with the info. They have come back saying that, even though they could do some digging to find out, they are not legally allowed given I was not the one purchasing the door and that the door is inherited.
I understand privacy laws have changed over time but I would have thought they could provide those details if there was an issue with the installation?
Just for the record, I am unable to contact the original purchaser.
Thanks in advance!

[echat11]

Hi ILUPAP

Get the yellow pages, see who locally stocks and installs that brand of door, there probably won't be too many that do. Just ring them, they should have records.

[iluap]

Thanks for that, but I would need to get a list of installers, then check if they stock the brand and then ask them if they installed any of them at home. The installer could be not local which would increase the search area.
If needed be, I could do that but, I think at that point it'd be easier to pay someone to rectify the issue instead.
What I am asking is if they can legally refuse to provide the information to save me the legwork given I am the owner of the house (and the door) and I have the warranty paperwork for the door too.

[echat11]

Thanks for that, but I would need to get a list of installers, then check if they stock the brand and then ask them if they installed any of them at home. The installer could be not local which would increase the search area.
If needed be, I could do that but, I think at that point it'd be easier to pay someone to rectify the issue instead.
What I am asking is if they can legally refuse to provide the information to save me the legwork given I am the owner of the house (and the door) and I have the warranty paperwork for the door too.

I think the best people to ask are the ICO - https://ico.org.uk/for-organisations/

I think the company are right in what they are saying in that they can not provide those details, as fustrating as it maybe.

The Data Protection Principles are pretty strict. Especially with regards to what companies are permitted to share.