no right to cancel at start of contract?

[ohnoiwon]

so i was looking to move house and take my internet service with me. i phoned the internet service company 30 days before moving to inform them that i would like to take the service to the new address. at the new address, the internet is crap and i want to change providers. its been less than 14 days since i moved but i was informed the 14 day cooling period applied from the day i informed them of the decision to move. this sounds odd to me as i wasnt able to use the service at my new property so wasnt able to assess it. i thought one of the reasons for the 14 day cooling off period is for you to judge the service but it seems this isn't the case. does the decision to have the 14 day cooling off period end before the service is even started seem unfair?
this is particularly the case as the company in question - shell energy - put you on a new contract(in return they waive any charges for ending the old contract earlier), so as a new contract, it would seem you should have a right to cancel within 14 days.

would like to know peoples thoughts on the subject.

thanks

[ostell]

I believe it's 14 days from the supply of the contract.