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Good evening guys,*
After a month of going back and forth the complaint team rang me today and gave me the answer they are not accepting negligence for my claim.*
I will start the story, we had a faulty consumer unit and we have homecare cover which covered the cost of the unit and the Labour. The engineer come out and had to fit an isolator switch, to do this he had to turn the electric off to the house which he did WITHOUT asking us to turn any sensitive items off (tv, computer, laptop, dvd). He turned the power off and killed the power, he finished his work and put the power back on, as he did that the tv on the wall in the living room made a pop sound. I tried to turn the tv back on and it would not come back on at all, we tried everything and l even went in long to try and see if there was a reset or a fix but to no luck. I contacted BG who I explained exactly what happened and he said although this was rare but a power surge could of indeed caused this problem and if l would send it to a tv repair shop for a diagnostic.*
I did this and when it was returned the problem was listed as a fault probable to a surge or excessive burst of power to the tv and was beyond repair due to cost.*
i have sent this to BG and after a month with no tv (with 3 kids off school ) we have had to borrow a small tv to get through and now BG have come back and said they would pay for the tv diagnostic but apart from that there was no evidence that they had caused the problem and that the tv might have already had a fault and are refusing to do anything about the tv ?*
is there anything l can do or because their engineer didn’t take the necessary checks that the equipment was turned off I have a valid claim ? Please can someone help as l really don’t have the money to purchase a new tv*
mike*
After a month of going back and forth the complaint team rang me today and gave me the answer they are not accepting negligence for my claim.*
I will start the story, we had a faulty consumer unit and we have homecare cover which covered the cost of the unit and the Labour. The engineer come out and had to fit an isolator switch, to do this he had to turn the electric off to the house which he did WITHOUT asking us to turn any sensitive items off (tv, computer, laptop, dvd). He turned the power off and killed the power, he finished his work and put the power back on, as he did that the tv on the wall in the living room made a pop sound. I tried to turn the tv back on and it would not come back on at all, we tried everything and l even went in long to try and see if there was a reset or a fix but to no luck. I contacted BG who I explained exactly what happened and he said although this was rare but a power surge could of indeed caused this problem and if l would send it to a tv repair shop for a diagnostic.*
I did this and when it was returned the problem was listed as a fault probable to a surge or excessive burst of power to the tv and was beyond repair due to cost.*
i have sent this to BG and after a month with no tv (with 3 kids off school ) we have had to borrow a small tv to get through and now BG have come back and said they would pay for the tv diagnostic but apart from that there was no evidence that they had caused the problem and that the tv might have already had a fault and are refusing to do anything about the tv ?*
is there anything l can do or because their engineer didn’t take the necessary checks that the equipment was turned off I have a valid claim ? Please can someone help as l really don’t have the money to purchase a new tv*
mike*
