Sold a damaged/faulty fireplace

[mr_c]

I bought a fireplace in summer last year and have the following 2 problems:

1. The fireplace came with pebbles as opposed to coals. These pebbles dis-coloured in a matter of weeks - which they shouldn't. I have sent photos of these pebbles to the store and the guy agrees that they should not have dis-coloured. He said he would get some new ones to me. 8 months later and I do not have these. Every time I Chase this up he just says that he has been out of the office and will 'look into it' - but clearly he is doing nothing.

2. The fireplace has lights in it which are turned on by a sensor on the actual fireplace. When the fireplace came it did not even have this sensor on it! When I have chased his he keeps saying that he will speak to the supplier. Again, I have heard nothing!.

So I have been sold a fireplace with dodgy pebbles and a light sensor that was never provided.

the guy is now not replying to anything I am sending him.

what can I do?

any advice would be appreciated.

thanks

[ostell]

When did you first repost the problem and how, ie was it in writing?

[mr_c]

I rang him initially about the issue on 18th may and I also sent him an email with photos of the damaged pebbles on this day too

[mr_c]

Any suggestions would be appreciated

thanks

[des8]

How much is at stake? in other words ask yourself if it is worth the trouble of pursuing this
Was the seller a private individual, a sole trader or a limited company?

Your only option now is to send him a headed "Letter before Action", detailing what is wrong and giving him two(?) weeks to correct matters.
Warn him that if he fails to comply you will initiate a court claim without further notice.

[mr_c]

Well the whole fireplace was around £1,000.00.

it looks awful with the dis-coloured pebbles and the light feature is one, that we paid for, and does not work

[des8]

Probably worth pursuing then

[mr_c]

So I need to send a letter before action letter?
is there a template?

thanks

[des8]

Try this :https://www.citizensadvice.org.uk/la...-court-action/

[mr_c]

Thanks

can I email this?
or am I better off posting it?