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I brought a 2 seater and 3 seater settee from a company based in Birmingham. I know a bit silly to buy from the net without seeing. But...… I knew it wouldn't be top quality and to be honest it was all we could afford. To cut a long story short we've had problems within 4 months of buying them. Arms on both sofa's dipped (felt like padding had gone). Company did send one repair man who took photo's of arms. I also pointed out other things that were wrong with both settee's. He took photo's of each bit. Seats on both settee's dipped to one side. Leather sagging on side of 3 seater. About a week later another repair man came and put stuffing into arms on both settee's. I asked about the other repairs and he said they were not on his list. He did in all fairness ring to see if he could repair them, but was told no. I contacted company that I brought these from and said that they hadn't done all the repairs and was told that the report never said anything about other faults. I am so mad as we are on a pension and saved to get these thinking we could at least have this furniture for a few years. But you can't sit in the middle of the seat as it dips to one side on both settee's. I have asked for a full refund as they are not up to the quality they should be. I have read that you shouldn't use an item that is faulty but we have to sit somewhere. What I want to know what else can I do or say to this company. These settee's are faulty so are we entitled to a refund on them. Many thanks for taking the time to read this and sorry it's so long. I do have all the emails and letters sent to them over this
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I brought a 2 seater and 3 seater settee from a company based in Birmingham. I know a bit silly to buy from the net without seeing. But...… I knew it wouldn't be top quality and to be honest it was all we could afford. To cut a long story short we've had problems within 4 months of buying them. Arms on both sofa's dipped (felt like padding had gone). Company did send one repair man who took photo's of arms. I also pointed out other things that were wrong with both settee's. He took photo's of each bit. Seats on both settee's dipped to one side. Leather sagging on side of 3 seater. About a week later another repair man came and put stuffing into arms on both settee's. I asked about the other repairs and he said they were not on his list. He did in all fairness ring to see if he could repair them, but was told no. I contacted company that I brought these from and said that they hadn't done all the repairs and was told that the report never said anything about other faults. I am so mad as we are on a pension and saved to get these thinking we could at least have this furniture for a few years. But you can't sit in the middle of the seat as it dips to one side on both settee's. I have asked for a full refund as they are not up to the quality they should be. I have read that you shouldn't use an item that is faulty but we have to sit somewhere. What I want to know what else can I do or say to this company. These settee's are faulty so are we entitled to a refund on them. Many thanks for taking the time to read this and sorry it's so long. I do have all the emails and letters sent to them over this
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