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Nice one Mocha, Pipex really are a waste of space, i was with Nildram for years, then it got taken over by Pipex and like you i began to notice my download speeds dropping like a stone, soon even surfing the net was allmost impossible...... many attempts were made to correct this and after every phone call the problem would resolve itself, but allways started again within a few day's. As my origional contract had been with Nildram and was only for a year i decided to leave and go with another provider. pipex first tried to tell me i would be in breach of my contract as they signed customers up on a yearly bases.... well i fought that one and won! they had no signed contract from me at all and so could not argue that. I left without any major problems my switch over was pretty seemless and everything seemed fine.
untill 2 months later i get a bill from Pipex!! phone calls and emails ensued and they agreed they had made a mistake.. refunded the money they had taken and promised to take me off their system. This has happend now every month for the last 8 months!!! They are no longer able to take money as i have instructed the bank not to release funds to them. every month i scan their bloody bill and send it to em by email. In my last mail to them i told them on the 12 month of this occuring i would start court proceedings against them.... i have letters and e mails stating that it is a mistake on their behalf each month it happens they appologise and admit liability.
well they have 1 more month to get it right...lol
we shall see what happens
untill 2 months later i get a bill from Pipex!! phone calls and emails ensued and they agreed they had made a mistake.. refunded the money they had taken and promised to take me off their system. This has happend now every month for the last 8 months!!! They are no longer able to take money as i have instructed the bank not to release funds to them. every month i scan their bloody bill and send it to em by email. In my last mail to them i told them on the 12 month of this occuring i would start court proceedings against them.... i have letters and e mails stating that it is a mistake on their behalf each month it happens they appologise and admit liability.
well they have 1 more month to get it right...lol
we shall see what happens
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