Banks permitting charge backs to customers who have received their goods

[Dr. Malta]

We are a small but reputable business and perform vehilce recoveries and engine rebuilds. Since Covid 19 and the uncertainty of 2020 we have received a high number of charge backs where customers cars have been collected by the customer then they make a charge back the same day and the bank without even checking allows it to happen. Surely there is an Ombudsman that moderates this? I have 4 so far that's nearly £6000! I charge back was for a recovery service ordered and the customer changed their mind when it arrived !

[des8]

k/a friendly fraud!!

have you engaged with the "Chargeback Representment" process?

[Dr. Malta]

k/a friendly fraud!!

have you engaged with the "Chargeback Representment" process?

Really helpful...I've been reading this. We have sent our own letters but the bank has still maintained their stance. One last question. Is there an actual template letter I can use ?