Blackhorse - Be Careful

[bubs8]

We as a company recieved in the region of 100 final responses from blackhorse this morning 89 of these advised that they were upholding the complaint on the following basis - goes on to say having investigated the complaint they feel as though the only thing they felt was sold incorrectly was the fact that no pro- rata settlement was given at the time of clearing the loan so they would refund the difference from what they had taken at time of settlement and what was actually paid for at the time of clearing the loan. These letters aren't very clear and i would assume consumers could be easily confused with thinking it would be a full refund of all premiums as this offer includes the 8%, Also a fair few of these offers have got 3 or more agreements on the one offer and they offer the full redress of ppi premiums paid on one loan and the other 2 or 3 only a pro rata rebate but to accept the full refund on the one loan you need to sign acceptance form accepting the other 2 which only offer the pro rata rebate we have had numerous calls from consumers today to ask whether or not to accept these offers as they don't understand what is being offered. We also recieved 6 or 7 straight rejects from Blackhorse advising that the policy was not mis sold and it was just a standard letter the other couple were upheld before the Judicial review our uphold rate with Blackhorse was about 90% now its down to about 10% in one day. I'm not sure what Blackhorse are playing at because both LLoyds and HBOS seem to be getting there act together but it seems like Blackhorse are seemingly trying to pull the wool over there customers eyes and i could almost guarantee people will be signing offer letters and don't know what they are signing for and could leave them thousands of pounds out of pocket - Consumers Beware Another RIP OFF BY BLACKHORSE