Hamilton/HFC/Endeavour - Reclaim PPI

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Thank you folks.

I am not the one for calcs though so not even sure if this is correct.

But do have these details here.

Loan was from 30/08/2004 to 30/10/2005 Settled early.

So the first repayment was above as the loan was taken out the month before on 30 July 2004.

Loan £21 000 @ 300 months
PPI £2835
Total loan - 23835
when settled they gave a part rebate of around £1553. 69 (Rule of 78)
Interest Rate 9.52 % per annum fixed for the first 12 months, and thereafter variable.
9.9 %

Monthly loan repayment £208.51

They did not actually give a detailed breakdown of this letter though but worded it like this......

Premiums paid from 30/08/2004 to 30/10/2005 £1,771.54
Plus 8% interest at 8% £847.46
Total refund - £2,619.00

When we settled the loan in full we paid £23646.04

[calamity jane]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Congratulations DI

CJ

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Thank you Di x

I did read some info somewhere about this the other day, and will try finding it, just to be sure.

[enaid]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Well done Di much deserved and just as an extra I never though about tax implications, do you know under what circumstances you would have to notify the taxman?

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Thank you Turbo, and yes of course these guys have been wonderful, I am over the moon, thank you everyone for your huge amount of help and support, we got there in the end xxxxxxxxxx

[Turboman]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

:cheer2::cheer2::cancan::cancan::cheer2::cheer2:

Well done Di ---massive perserverance---well done to all who supported you-especially Paul210 --and especially Debt Star who kept your confidence going in these late stages

My letter received today.




Dear Mr & Mrs

I write further to the Financial Ombudsman Questionnaire received on the 14 September 2011.

I note your complaint is in regard to the Payment Protection Insurance (PPI) being Mis-sold on the above reference account. I can cinfirm that we previously issued you with a response on 3 June 2008 declining your complaint as we believed at the time the loan was sold via a Broker in the name of Click Finance Limited and therefore EPF Limited was not liable for the sale of the insurance.

However, it has now come to light after an investigation by Central Complaints Department with regard to your complaint reference XXX/XXXXXXXX that EPF Limited sold the PPI policy. Please accept my sincere apologies for any inconvenience caused as this certainly was not our intention.

I have now completed my investigation into the issues raised and have made a decision to uphold the complaint.

As a result of my decision, it is not my intention to respond specifically to the individual issues that have been raised other than to explain how I intend resolving the matter.

I propose to offer an amount in full and final settlement of tha above complaint against EPF Limited. The figure will effectively return the payment protection premiums that have been paid to date including interest. Details of the offer are shown on the Acceptance of the Offer Form enclosed.

The offer includes an element of 8% statutory interest. Subject to an individual's personal tax status, this statutory interest may be taxable and if accepted should be included in an annual tax return. Andy queries regarding this, should be referred to the local HM Revenue and Customs Office (formerly known as the Inland Revenue).

Should you wish to accept this offer, please arrange for the Acceptance of Offer Form to be completed and returned to EPF Limited. Please note the offer will only be processed upon receipt of the signed acceptance form and the offer will remain open for six weeks from the date of this letter, after which time it will be withdrawn, unless it has previously been accepted.

This brings to an end the steps available to you through our internal complaints procedures, as this letter constitutes our final response.

Please note EPF accounts did not fall under the jurisdiction of the Financial Ombudsman Service prior to January 2005. As your complaint relates to an issue that happened before this date, we believe the Financial Ombudsman service will not be able to adjudicate on this matter.

Yours sincerely
Complaints Investigator.

Premims paid from 30/08/2004 to 30/10/2005 - £1,771.54
Plus Interest at 8% - £847.56
Total Refund - £2,619.00

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

No offer of inconvenience redress though, but i may be pushing it as they were not regulated anyway.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

My letter received today.




Dear Mr & Mrs

I write further to the Financial Ombudsman Questionnaire received on the 14 September 2011.

I note your complaint is in regard to the Payment Protection Insurance (PPI) being Mis-sold on the above reference account. I can cinfirm that we previously issued you with a response on 3 June 2008 declining your complaint as we believed at the time the loan was sold via a Broker in the name of Click Finance Limited and therefore EPF Limited was not liable for the sale of the insurance.

However, it has now come to light after an investigation by Central Complaints Department with regard to your complaint reference XXX/XXXXXXXX that EPF Limited sold the PPI policy. Please accept my sincere apologies for any inconvenience caused as this certainly was not our intention.

I have now completed my investigation into the issues raised and have made a decision to uphold the complaint.

As a result of my decision, it is not my intention to respond specifically to the individual issues that have been raised other than to explain how I intend resolving the matter.

I propose to offer an amount in full and final settlement of tha above complaint against EPF Limited. The figure will effectively return the payment protection premiums that have been paid to date including interest. Details of the offer are shown on the Acceptance of the Offer Form enclosed.

The offer includes an element of 8% statutory interest. Subject to an individual's personal tax status, this statutory interest may be taxable and if accepted should be included in an annual tax return. Andy queries regarding this, should be referred to the local HM Revenue and Customs Office (formerly known as the Inland Revenue).

Should you wish to accept this offer, please arrange for the Acceptance of Offer Form to be completed and returned to EPF Limited. Please note the offer will only be processed upon receipt of the signed acceptance form and the offer will remain open for six weeks from the date of this letter, after which time it will be withdrawn, unless it has previously been accepted.

This brings to an end the steps available to you through our internal complaints procedures, as this letter constitutes our final response.

Please note EPF accounts did not fall under the jurisdiction of the Financial Ombudsman Service prior to January 2005. As your complaint relates to an issue that happened before this date, we believe the Financial Ombudsman service will not be able to adjudicate on this matter.

Yours sincerely
Complaints Investigator.

Premims paid from 30/08/2004 to 30/10/2005 - £1,771.54
Plus Interest at 8% - £847.56
Total Refund - £2,619.00

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

WON

UPHELD!!!

Will post details up later, a battle getting there, but with my letter they received just a few days ago they upheld on that.............PHEW!!

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Just hope I don't have to wait until Monday for the decision, will be keeping an eye on the postie now lol.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

We've said all along that you have a lazy FOS adjudicator. You should have demanded he assign it to his line manager, and still should if this isn't progressed now.

Yes so true TDS.
Well I will see what this letter brings, and take it from there, if I don't think he is going to push on this then its time to go that direction, delayed I know but with a bit of luck I won't have to go back to him at all. Although my feelings are mixed on this at the moment. :tinysmile_hmm_t2:

Re: Hamilton/HFC/Endeavour - Reclaim PPI

We've said all along that you have a lazy FOS adjudicator. You should have demanded he assign it to his line manager, and still should if this isn't progressed now.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I have kept the Adjudicator updated, shame he could not contact them to check on the decision really.
He could do though surely couldn't he? :tinysmile_hmm_t2:

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Wish they could tell me by email!

I asked if this was just an aknowledgement letter to my complaint or a decision, she said its the final response, now my guts are juddering, arh well at least the adjudicator's leaving the case open.


Dear Mr & Mrs

It is the final response letter that has been issued today.

Kind Regards


Team Leader of Central Complaints | HFC UK
Camden House West, Birmingham, B1 3PY, UK
_____________________________________________

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I wonder what the scamming department will say.....

LOL I dread to think LOL.

They investigated it rather quick really didn't they, considering it was only received a day or 2 ago? I know I did ask them to get back by 14 days, but still, did they investigate properly or brush it off once again?

I just hope this mean some good news to come out of it, getting all anxious now :tinysmile_cry_t::tinysmile_grin_t: