Hamilton/HFC/Endeavour - Reclaim PPI

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Di---any further wording/detailed explanation re the red bit you ain't given me?

No Turbo, but as i've done with the others, I will email them to you, should be with you shortly x

[Turboman]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

My letter received today.




Dear Mr & Mrs

I write further to the Financial Ombudsman Questionnaire received on the 14 September 2011.

I note your complaint is in regard to the Payment Protection Insurance (PPI) being Mis-sold on the above reference account. I can cinfirm that we previously issued you with a response on 3 June 2008 declining your complaint as we believed at the time the loan was sold via a Broker in the name of Click Finance Limited and therefore EPF Limited was not liable for the sale of the insurance.

However, it has now come to light after an investigation by Central Complaints Department with regard to your complaint reference XXX/XXXXXXXX that EPF Limited sold the PPI policy. Please accept my sincere apologies for any inconvenience caused as this certainly was not our intention.

I have now completed my investigation into the issues raised and have made a decision to uphold the complaint.

As a result of my decision, it is not my intention to respond specifically to the individual issues that have been raised other than to explain how I intend resolving the matter.

I propose to offer an amount in full and final settlement of tha above complaint against EPF Limited. The figure will effectively return the payment protection premiums that have been paid to date including interest. Details of the offer are shown on the Acceptance of the Offer Form enclosed.

The offer includes an element of 8% statutory interest. Subject to an individual's personal tax status, this statutory interest may be taxable and if accepted should be included in an annual tax return. Andy queries regarding this, should be referred to the local HM Revenue and Customs Office (formerly known as the Inland Revenue).

Should you wish to accept this offer, please arrange for the Acceptance of Offer Form to be completed and returned to EPF Limited. Please note the offer will only be processed upon receipt of the signed acceptance form and the offer will remain open for six weeks from the date of this letter, after which time it will be withdrawn, unless it has previously been accepted.

This brings to an end the steps available to you through our internal complaints procedures, as this letter constitutes our final response.

Please note EPF accounts did not fall under the jurisdiction of the Financial Ombudsman Service prior to January 2005. As your complaint relates to an issue that happened before this date, we believe the Financial Ombudsman service will not be able to adjudicate on this matter.

Yours sincerely
Complaints Investigator.

Premims paid from 30/08/2004 to 30/10/2005 - £1,771.54
Plus Interest at 8% - £847.56
Total Refund - £2,619.00

Di---any further wording/detailed explanation re the red bit you ain't given me?

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I understand they calculate differently in regards of pre 2005 loans?
Is that correct?

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Blimey Di

You sent me all the paperwork back to 2005

You got a new filing system now and know where everything is? (at last--lol))

LOL, yeah glad i have kept them lol, came into some use afterall, the hoarder i am .
Most of the other paperwork is from a SAR though. LOL

[Turboman]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Blimey Di

You sent me all the paperwork back to 2005

You got a new filing system now and know where everything is? (at last--lol))

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I don't suppose the FOS would award more than their offer anyway TBH so if you can squeeze it out of them then all's well and good. We just don't want you compromising your settlement over it!

Yeah thats about right.
If the FOS could have adjudicated this (as they were not regulated), they were also given false misleading feedback from them as well.
I will give it a another go though.

The thing I have here now is, as they have agreed and upheld our complaint, they could go back and say they done this with goodwill as they were not regulated (HFC/EPF) that is.

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I don't suppose the FOS would award more than their offer anyway TBH so if you can squeeze it out of them then all's well and good. We just don't want you compromising your settlement over it!

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

And are you minded to accept that compo or go back to them and ask for more?

I'm not too happy about that to be honest TDS, I am going to try for more, if they come back with say £200 to £250 to me that is a lot better and more reasonable offer (with the circumstances behind this), although she did say we could get back to her, and they have not closed this, so at least that is something I suppose. :tinysmile_grin_t:
------------------------------- merged -------------------------------
So basically so far - which they say full refund with interest - £2619 plus £100 further redress.

Re: Hamilton/HFC/Endeavour - Reclaim PPI

The offer - £100 :tinysmile_hmm_t2:

And are you minded to accept that compo or go back to them and ask for more?

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Yep--E-mail me it hun---I can see your personal stuff anyway--(for last 4 yrs lol)
your earlier post threw me a bit as you quoted 1500-ish rebate whereas it was 1500-ish PPI Refund

These are different and are accounted for differently----we certainly got all the facts now

Will do Turbo, will get on to that now honey.

In regards of that amount stated above, they used it to reduce the balance as you know, so we did not see it as such then. x

[Turboman]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Will this help as well.

I can email it to you if you want me to turbo, as I am unable to delete the personal stuff at the mo, but for now I will copy it here.


Balance of outstanding as 4 October 2005 - £23561. 73

Add Interest to date of settlement - £374.71

Add Future Charges - £40514.39

Total Amount payable before deducting rebate - £ £64450.83

Less amount of rebate (including insurance if applicable) - £40924.79

Sub Total Prior to Legal Fees - £23526.04

Add legal sealing fee - £120.00

Total Amount Payable for settlement on 30 November 2005 - £23646.06



If the account is not settled by 30 November 2005 you will need to request a revised settlement figure.

The settlement date used in calculation of the rebate is 30 November 2005. It has been calculated in accordance with Regulation 3 of the Consumer Credit (Settlement Information) Regulations 1983.

The amount of the insurance rebate has been calculated having regard to the Consumer Credit (Rebate on early Settlement) Regulations 1983.

Yep--E-mail me it hun---I can see your personal stuff anyway--(for last 4 yrs lol)
your earlier post threw me a bit as you quoted 1500-ish rebate whereas it was 1500-ish PPI Refund

These are different and are accounted for differently----we certainly got all the facts now

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I posted on one of the posts of the rebate of £1553, but as you will now know, its that of £1,533,69 they rebated on settlement back in 2005.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Will this help as well.

I can email it to you if you want me to turbo, as I am unable to delete the personal stuff at the mo, but for now I will copy it here.


Balance of outstanding as 4 October 2005 - £23561. 73

Add Interest to date of settlement - £374.71

Add Future Charges - £40514.39

Total Amount payable before deducting rebate - £ £64450.83

Less amount of rebate (including insurance if applicable) - £40924.79

Sub Total Prior to Legal Fees - £23526.04

Add legal sealing fee - £120.00

Total Amount Payable for settlement on 30 November 2005 - £23646.06



If the account is not settled by 30 November 2005 you will need to request a revised settlement figure.

The settlement date used in calculation of the rebate is 30 November 2005. It has been calculated in accordance with Regulation 3 of the Consumer Credit (Settlement Information) Regulations 1983.

The amount of the insurance rebate has been calculated having regard to the Consumer Credit (Rebate on early Settlement) Regulations 1983.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

The letter of further redress below. (Having problems when scanning to the paint section) so again I will copy as it says on the letter.


Dear Mr & Mrs

Endeavour Personal Finance Account Number: ********

I write further to your email/letter received on the 18 September 2011 with regard to your Payment Protection Insurance (PPI) complaint which has been ongoing since 12 May 2008.

I understand that you received our offer letter dated 16 September 2011. However, due to the time it has taken to fully resolve your concerns, you have also requested that we should offer compensation to cover the monetry loss and distress that you have incurred trying to resolve this issue.

I would like to assure you that the provision of high quality customer service is a key priority for Endeavour Personal Finance (EPF) Limited and its is evident from your comments that you feel we have failed to provide you with the level of service you quite correctly expected to receive. I would like to offer my sincere apologies for any inconvenience caused, as this was certainly not our intention.

Your experience has been most regrettable. As a goodwill gesture we are happy to offer you a further £100.00 in order to cover any financial loss and inconvenience that may have arised whilst we have addressed your concerns. I would like to thank you for your patience during this matter.

Should you wish to accept this offer, please arrange for the Acceptance of Offer Form to be completed and returned to EPF Limited. Please note the offer will only be processed upon the receipt of the signed acceptance form.

I do hope that my response meets with your approval however should you have any further queries, please do not hesitate to contact me.


Yours sincerely
Team Leader
Cental Complaints Department

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Thank you Turbo x:tinysmile_kiss_t4:

Well received the letter of the offer for the inconvenience etc, but she did say we can contact her again further if we need to and have not closed this matter.

The offer - £100 :tinysmile_hmm_t2: