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On 19 August 2014 I ordered 2 phones from BT for delivery to home, so we could see or block nuisance calls...at stupid hours like before 7am and even very late at night despite having registered with telephone preference service.
For many years, despite a very poor service mostly broadband service from BT in rural cornwall (we won't even go there, but can't change as Openreach can't resolve the issues due to mines int he area and lifting gear restrictions..), we have had unlimited broadband, anytime calls and friends and family/international package as my family live in South Africa...
BT just tried to take £301 from our account for phone calls - WOW! - on investigating the account I discovered our international tariff had gone from 2p a minute to 80p - apparently I made this change online on the same day I ordered the phones...
With my whole family I SA why would I do this, I definitely did not! I also apparently got rid of anytime calls...I work from home - why would I do this?
I have checked my emails and have no emails regarding this changed - just the phone order...BT tell me I definitely did this!
And I can't evidence I did or didn't - besides having no email confirming that order...
BT say I did it - why would I? It is madness and I can't prove I didn't do it, which appears to be the situation at present!
I didn't notice for 2 quarterly bills because we were in credit initially, so DD wasn't for much and at this time was also dealing with my mother in laws mental health problems following a double stroke that was initially undetected and family was in crisis managing her without NHS support, also while trying to get to SA after South Africa lost passports in Pretoria, where my Aunt diagnosed with terminal cancer - otherwise I would probably have picked up sooner...
For many years, despite a very poor service mostly broadband service from BT in rural cornwall (we won't even go there, but can't change as Openreach can't resolve the issues due to mines int he area and lifting gear restrictions..), we have had unlimited broadband, anytime calls and friends and family/international package as my family live in South Africa...
BT just tried to take £301 from our account for phone calls - WOW! - on investigating the account I discovered our international tariff had gone from 2p a minute to 80p - apparently I made this change online on the same day I ordered the phones...
With my whole family I SA why would I do this, I definitely did not! I also apparently got rid of anytime calls...I work from home - why would I do this?
I have checked my emails and have no emails regarding this changed - just the phone order...BT tell me I definitely did this!
And I can't evidence I did or didn't - besides having no email confirming that order...
BT say I did it - why would I? It is madness and I can't prove I didn't do it, which appears to be the situation at present!
I didn't notice for 2 quarterly bills because we were in credit initially, so DD wasn't for much and at this time was also dealing with my mother in laws mental health problems following a double stroke that was initially undetected and family was in crisis managing her without NHS support, also while trying to get to SA after South Africa lost passports in Pretoria, where my Aunt diagnosed with terminal cancer - otherwise I would probably have picked up sooner...
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