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Bank of Scotland Suspense!
Thursday. Opened new Bank of Scotland Vantage on-line account. Got on-line access using activation code. Deposited 4K, set up DDs etc.
Friday. Logged in on-line, noted bank had my mobile number wrong.
Showing as 4407********* where there should be no zero as that
must be omitted. Corrected number to 447********* to ensure bank
had correct contact detail.
Received text message on my mobile saying I had changed my phone number. Phoned bank to explain the mobile number had not changed, it remained the same number but my on-line account had shown my phone number using the country-code 44 prefix where the first zero of the UK number should have been omitted.
Was then taken through many security questions which I answered.
Told my account would now be suspended. "Why" I asked. Received
no answer. Told I must go to local branch with photo ID.
Have been banking on-line over 8 years, never been asked to do
that and was appalled that my straightforward approach to
advising bank their on-line phone number representation was
wrong, had led to third degree fraud inquiry and suspended account.
Bahhh Banks!
I think I upset the guy who suspended my account by questioning
why he asked what credit card I held and it's credit limit was.
I answered Tesco Bank and the correct limit but expressed my
opinion Tesco Bank was nothing to do with Bank of Scotland
and he was out of order using that information for vetting.
They have enough easily verified info that I am British with a
clear credit history and long time resident at the same address.
Monday
For now I used their on-line complaint form to protest and
have requested they review their phone recordings as I
remain unhappy they overstepped the mark. If I need to
go to the local branch with ID it will be to close my account.
Tuesday
Phoned 'em to protest on-line account remains inaccessible showing message
insult "Suspended etc"
A charming young lady suggested I need not submit to their "Frogmach 'im to the local bank approach". She kindly took my driving licence details over the phone
and said "We'll get your account access, see if you can log in now" Bingo!
Just goes to show if bank Jobsworths upset your applecart, all is not lost,
just plod on. Three useless men but eventually an angel ! Takes a woman to
sort 'em !
Friday. Logged in on-line, noted bank had my mobile number wrong.
Showing as 4407********* where there should be no zero as that
must be omitted. Corrected number to 447********* to ensure bank
had correct contact detail.
Received text message on my mobile saying I had changed my phone number. Phoned bank to explain the mobile number had not changed, it remained the same number but my on-line account had shown my phone number using the country-code 44 prefix where the first zero of the UK number should have been omitted.
Was then taken through many security questions which I answered.
Told my account would now be suspended. "Why" I asked. Received
no answer. Told I must go to local branch with photo ID.
Have been banking on-line over 8 years, never been asked to do
that and was appalled that my straightforward approach to
advising bank their on-line phone number representation was
wrong, had led to third degree fraud inquiry and suspended account.
Bahhh Banks!
I think I upset the guy who suspended my account by questioning
why he asked what credit card I held and it's credit limit was.
I answered Tesco Bank and the correct limit but expressed my
opinion Tesco Bank was nothing to do with Bank of Scotland
and he was out of order using that information for vetting.
They have enough easily verified info that I am British with a
clear credit history and long time resident at the same address.
Monday
For now I used their on-line complaint form to protest and
have requested they review their phone recordings as I
remain unhappy they overstepped the mark. If I need to
go to the local branch with ID it will be to close my account.
Tuesday
Phoned 'em to protest on-line account remains inaccessible showing message
insult "Suspended etc"
A charming young lady suggested I need not submit to their "Frogmach 'im to the local bank approach". She kindly took my driving licence details over the phone
and said "We'll get your account access, see if you can log in now" Bingo!
Just goes to show if bank Jobsworths upset your applecart, all is not lost,
just plod on. Three useless men but eventually an angel ! Takes a woman to
sort 'em !
