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I will not accept Gift Vouchers
Hello
Perhaps someone can guide me on this matter.
I bought a Washing Machine and in less than one and a half years it became faulty.
An engineer tested it and said it is a manufacturer's fault and I should claim. I contacted the retailer, gave them details including DATE OF PURCHASE, that it was tested and found to be faulty.
They told me to get an independent report, which I did. That report agreed with the first one, faulty machine.
They agreed to refund the purchase price, plus the cost of the INDEPENDENT REPORT which THEY ASKED FOR, but not the cost of the first one.
I pointed out they were at liberty to accept the first report, but that they chose to GET A SECOND OPINION. Consequently, I expect to be reimbursed for BOTH reports.
I kept on disputing their responses. After many refusals of my claim for reimbursement, they agreed to give me GIFT VOUCHERS which I believe may force me to spend it in their shops.
I feel that they should reimburse me in CASH. The amount is £25.00.
Any advise on this please ?.
Thank you.
Larklin
Perhaps someone can guide me on this matter.
I bought a Washing Machine and in less than one and a half years it became faulty.
An engineer tested it and said it is a manufacturer's fault and I should claim. I contacted the retailer, gave them details including DATE OF PURCHASE, that it was tested and found to be faulty.
They told me to get an independent report, which I did. That report agreed with the first one, faulty machine.
They agreed to refund the purchase price, plus the cost of the INDEPENDENT REPORT which THEY ASKED FOR, but not the cost of the first one.
I pointed out they were at liberty to accept the first report, but that they chose to GET A SECOND OPINION. Consequently, I expect to be reimbursed for BOTH reports.
I kept on disputing their responses. After many refusals of my claim for reimbursement, they agreed to give me GIFT VOUCHERS which I believe may force me to spend it in their shops.
I feel that they should reimburse me in CASH. The amount is £25.00.
Any advise on this please ?.
Thank you.
Larklin
