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Hi People
I am in the process of sorting my 3 different store-cards out from 1990s but the same finance company. I previously spoke to Santander via the phone and they found my details (I'm still living at the same address and I also remember my card details), they confirmed i did have PPI and said they would get back to me. That was 2 weeks ago and I received a letter in the post today with a form to complete for more information they require about my PPI policy about only one of my card. They have not send forms for the other 2 cards although we did speak about all 3 of them via the phone and they found all 3 details). I did not request a SAR because I already had all card information and they said they would contact me. I'm now thinking that I should have requested a SAR since they are also asking for original documents of this one particular card. I don't think I have it. Would have to search my old files but doubt it's in my house.
What should I do? Especially with regards to the original documents for this one card and also for the fact that they failed to say anything about the other two cards.
Thanks for your advice.
I am in the process of sorting my 3 different store-cards out from 1990s but the same finance company. I previously spoke to Santander via the phone and they found my details (I'm still living at the same address and I also remember my card details), they confirmed i did have PPI and said they would get back to me. That was 2 weeks ago and I received a letter in the post today with a form to complete for more information they require about my PPI policy about only one of my card. They have not send forms for the other 2 cards although we did speak about all 3 of them via the phone and they found all 3 details). I did not request a SAR because I already had all card information and they said they would contact me. I'm now thinking that I should have requested a SAR since they are also asking for original documents of this one particular card. I don't think I have it. Would have to search my old files but doubt it's in my house.
What should I do? Especially with regards to the original documents for this one card and also for the fact that they failed to say anything about the other two cards.
Thanks for your advice.
