Hi, new here and in need of Lowell advice

[leemo74]

My partner recently got a letter from Lowell saying she owed money from a doorstep loan she had years earlier, not doubting the debt and not wanting old debt hanging over us we paid it off over the space of a few months, now they have sent another letter saying they have another debt from the same doorstep loan company that needs paying, my partner denies any knowledge of a second loan, why would a doorstep loan company hand over another loan when you failed to pay the first one? Can anyone provide me with a copy of a prove it letter so I can start the process of getting these chancers to sling their hook.

Thanks in advance