We often see people told “it’s a civil matter” — until suddenly police, senior lawyers, or regulators get involved. So where’s the real line?
At what point does:
Misconduct
Misrepresentation
Missing money
Or serious complaint handling failures
start to look like something more than just a civil dispute?
In theory the law is clear — in practice, it’s anything but.
Interested to hear from others who’ve seen cases escalate. What made the difference?
At what point does:
Misconduct
Misrepresentation
Missing money
Or serious complaint handling failures
start to look like something more than just a civil dispute?
In theory the law is clear — in practice, it’s anything but.
Interested to hear from others who’ve seen cases escalate. What made the difference?