Consumer Protection

[Guest]

Hi, I am in dispute with a trader and have had* 3 independent surveys and the manufacturer saying it hasn't been installed correctly fitting a pump to a toilet, I now find myself after 12 months going through the small claims courts for costs of putting it right is £2000, I'm also claiming £1200 for compensation for my time spent dealing with this issues over 35 hours now probably more and also this was during and extremely distressing time dealing with my father in law ding from cancer. We have had mediation which hasn't resolved it and as we both want to supply an expert and been asked to meet the judge at the small claims court. I believe we are not being unreasonable for this to be paid by the trader as he has refused to come back or after offering an independent it never materialised. His offer of £285 in clearly not acceptable and wondered if anyone has any words of wisdom before taking the final step and paying court fees. I have seen the trader around the corner at a job near me I'm so tempted to inform his customers of how he treats his customers, Can I ask is this wise at this stage of proceedings?. Any advice and indeed legal advice would be welcomed at this time based on this scenario, thanks.