E-learning Courses Opinion/Advice Required

[Guest]

I enrolled on a E-learning Course and on my first assessment I encountered some difficulties which from my point of view was an abuse. After arguing with the course representatives I requested to cancel the course and to be refunded (£2000), but I’ve been told that the 14 days cooling period has passed and I am not entitled for refund. My answer for this to the course providers was that within 14 days I didn’t find any reasons to cancel and the only reason is what I’ve discovered at my assessment process. They haven’t got an assessment criteria such as “X points out of 10” or “X points out of 100” where X is the minimum points necessary to pass the assessment but after arguing I received this words “even if the assessment is very good, if the information results in an enforcement action it's deemed dangerous and would result in a failed attempt”. I could not find anywhere on their webpage or on course manuals this information about assessment criteria, and I do believe was used to defend themselves from the wrong they did.
I have followed some steps in this process and I’ve been guided to Financial Ombudsman Services where I have over one year of discussions (more argues then discussions) and finally my case was sent for review by an Ombudsman, but today I’ve been told that I will receive an answer within several months.
Please can I have your opinion in this matter?! Any advice?
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