moorcroft and santander loan advice please

[mandamoo9373]

Hi all, we are hoping you can give us some advice please regarding an old loan with Santander that has been passed to Moorcroft for collection. The loan was defaulted in April 6 years ago so has dropped off the file, the debt was with step change for a period of time and the default balance was £8800. The loan was for £10,000 @ 13.9 apr which made it £13,400 and something. Moorcroft are chasing £10,499 which is not the default amount and after repeated emails asking for further information to be told Santander had not got anything - we put in a SAR to Moorcroft (is it their duty to reply to this or Santanders ?) they told us Santander need the SAR not Moorcroft, now they have produced a default notice and a copy of the credit agreement but no statement of account showing how they get it to £10,499. They sent a list of payments to the account but no other accounting figures

Any advice at all would be appreciated please

kind regards