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So In July 2018 I parked in StarPark Sunderland for the day whilst at work, I used this car park for quite a few months and always paid the £3 a day on the app.
On the 6th July I parked there as normal and went to pay on the app and the app was down. So I rang the company to pay the £3 and the phone line was also down. I tried this quite a few times at work although could not get through.
On the 13th September I received a letter from Civil Enforcement stating "Final Reminder before legal action" . Although I had not received any letter previously about any parking ticket? Since then I have received a letter every month, one from ZZPS, one from QDR Solicitors and yesterday the latest letter is from County Court Claims Business Centre .
I have never had a parking ticket before, or been in any debt issues so need some help with what to do next? I obviously do not want to pay the £267.25 they are now asking for.
I have done some research overnight and noticed that the car parks need to have clear ground markings and this car park is just a gravel car park with no bays. Could that help me with this?
I have attached the latest letter and the pictures of the car park.
2.jpg4.jpg3.jpg5.jpg
Any help would be grateful
Thankyou
On the 6th July I parked there as normal and went to pay on the app and the app was down. So I rang the company to pay the £3 and the phone line was also down. I tried this quite a few times at work although could not get through.
On the 13th September I received a letter from Civil Enforcement stating "Final Reminder before legal action" . Although I had not received any letter previously about any parking ticket? Since then I have received a letter every month, one from ZZPS, one from QDR Solicitors and yesterday the latest letter is from County Court Claims Business Centre .
I have never had a parking ticket before, or been in any debt issues so need some help with what to do next? I obviously do not want to pay the £267.25 they are now asking for.
I have done some research overnight and noticed that the car parks need to have clear ground markings and this car park is just a gravel car park with no bays. Could that help me with this?
I have attached the latest letter and the pictures of the car park.
2.jpg4.jpg3.jpg5.jpg
Any help would be grateful
Thankyou
