CAG has had an almighty 'upgrade'

[Zazen.Warrior]

It aint worked and everywhere you go you are met by an exultation to download their tool bar... oh dearie me...

In fact adverts generally seem to have been given top billing.

[Nibbler]

Re: CAG has had an almighty 'upgrade'

Just a smarmy letter to try and show what good guys they really are
The first post by the OP shows how ignorant they've actually been.

'Confusion?'---my asre.

I'm more peed off that MSE are allowing these Lowell-life's a right of reply.

[middenmess]

Re: CAG has had an almighty 'upgrade'

On a similar vein..........

MoneySavingExpert.com Forums - View Single Post - Lowell/Red Collection

Just a smarmy letter to try and show what good guys they really are
The first post by the OP shows how ignorant they've actually been.

'Confusion?'---my asre.

Hi guys, I received a letter from Lowell last November stating that I owed £300. I was 100% sure that I didn't owe money to anyone (sold my house to pay my debts off & start afresh 2 years earlier - best move I ever made ). I asked Lowell for proof that I owed the money. The guy on the phone laughed, but said he'd sort it. I heard nothing until June this year when I noticed that Lowell had logged the £300 debt on my credit record. The following morning I received a letter from Red Collection agency demanding the money or they would take court action. I rang them, explained that I knew they were the same company & again asked for proof of the debt. After trying to get me to pay a settlement figure, she agreed to send me the proof, although it could take up to 3 months. It's now been nearly a year since I originally asked for proof and the 3 month time frame set in June has gone. They obviously can't prove I owe this mysterious debt, yet I have it logged on my credit report. Can they do this? Can I get it removed?
Thanks in advance for any advice

[Nibbler]

Re: CAG has had an almighty 'upgrade'

On a similar vein..........

MoneySavingExpert.com Forums - View Single Post - Lowell/Red Collection

Lowell has seen this thread and asked that we post this:

Hi bevhicks77

I have just seen your post about Lowell and am very sorry to learn of the difficulties you have experienced and the confusion surrounding the proof of the debt, which you requested.

We would like the opportunity to deal with your concerns through our dedicated Complaints Resolution Team. The Complaints Resolution Team is entirely independent to our Collections Department. Our sole aim is to deal with customer's specific concerns.

We appreciate you may have some reservations about contacting us, but please let me assure you we are here to help.

To ensure your enquiry reaches one of our trained Complaints Resolution Officers, please use our direct email ComplaintsResolution@LowellGroup.co.uk.

As soon as we hear from you we will be able to place your account on hold, stopping any collections activity, whilst we deal with your enquiry.

We hope to be in contact with you soon.
James

Lowell Complaints Resolution Team

[righty]

Re: CAG has had an almighty 'upgrade'

Actually it was the other way round. The other company reps (Vodaphone in particular) have been able to sort out problems where OP's had been banging their heads against a brick wall for months. However a DCA is completely different and allowing Lowell to post in an official capacity was one of the most stupid decision ever.

The problem with that is pretty soon they become a part of running the agenda AND often those shat upon by these firms want to let off steam & now they can't, well they can but they'll almost certainly be cabotted. Much better to maintain clear demarcation lines between them & us that way everyone knows where they are

Don't & you just become another often misguided debt counseling service

[Nibbler]

Re: CAG has had an almighty 'upgrade'

Aww please share mine, then tell me if there is owt worth reading.

http://control.jumbomail.org/display...S=39&L=20&N=16

Waste of time and bandwidth.

Re: CAG has had an almighty 'upgrade'

Thanks hun, as I suspected not even worth printing off to use as bog paper.

[enaid]

Re: CAG has had an almighty 'upgrade'

Bugger I havn't had a newsletter and there I was getting reading to report it as unwanted **** !

Aww please share mine, then tell me if there is owt worth reading.

http://control.jumbomail.org/display...S=39&L=20&N=16

[Nibbler]

Re: CAG has had an almighty 'upgrade'

Many members attempted to tell the site team but they appeared not to listen!?

Or just moderated anyone who dared to suggest it was a bad idea. :rolleyes2:

[di30]

Re: CAG has had an almighty 'upgrade'

I must agree with you all.

Since all the changes on CAG, I have not a clue to be honest and I seem to get lost, yet I am the dizzy one afterall i suppose...... lol.
Anyway for that reason I have not bothered posting over there for a good while now, yet have browsed but cannot get my head around it all.

A great lay out here, you know where you are at all times and its straight forward, so credit to the LB website, well done!
So glad to be back. X

Oh Turbo and must thank you for that too, cheers honey X

Re: CAG has had an almighty 'upgrade'

Bugger I havn't had a newsletter and there I was getting reading to report it as unwanted **** !

[Angry Cat]

Re: CAG has had an almighty 'upgrade'

...allowing Lowell to post in an official capacity was one of the most stupid decision ever.

Many members attempted to tell the site team but they appeared not to listen!?

[michael]

Re: CAG has had an almighty 'upgrade'

I see from the CAG news letter that the Lowell "experiment" hasn't worked yet they have (with the agreement of site admin) invited more customer 'care' reps on board Will they never learn that you cannot run with both the hare & the hounds

Actually it was the other way round. The other company reps (Vodaphone in particular) have been able to sort out problems where OP's had been banging their heads against a brick wall for months. However a DCA is completely different and allowing Lowell to post in an official capacity was one of the most stupid decision ever.

Re: CAG has had an almighty 'upgrade'

Turbs, I agree 100% with you that this is a well laid out website.

I think CAG's site is hopeless from a user-friendly perspective. Its one of the reasons why I don't go on CAG for advice as much as I used to (that, and the adverts, plus heavy-handed mods with no sense of humour and also crossing the occasional arrogant twerp on CAG who thinks they're God and know their "onions" (they sometimes stray across!)).

[Angry Cat]

Re: CAG has had an almighty 'upgrade'

I have also received the newsletter, which included the following:

[Quote]

Official Customer Service Reps on CAG


There are now a few Customer Service Representatives who, with the approval of the site Admin, have been helping to solve complaints and problems that individual posters are encountering with their companies. Their User names, highlighted in a bold green font, makes it clear who they are.
With one outstanding exception, they have been extremely useful in acheiving results to the poster's satisfaction. We welcome input on the forums from any company reps who are prepared to enter into a meaningful dialogue with their customers and genuinely want to help resolve customer complaints.
So well done and a thumbs up to Aviva, Vauxhall and Vodaphone and a not so well done and thumbs down to Lowell Financial.[Quote]
At least it is a 'thumbs down' to Lowell!