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BBC News – HMRC helpline waiting times lengthening, figures show

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  • #1

    BBC News – HMRC helpline waiting times lengthening, figures show

    People were waiting twice as long for answers from government tax and benefit helplines in September compared with the previous year, records show. Average waiting times for HM Revenue and Customs (HMRC) contact centre phone wait times had more than doubled since 2013 to almost 11 minutes. A suggestion by HMRC that people can submit […]

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