BBC News – EDF Energy told to pay Ł3m to help vulnerable customers

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BBC News – EDF Energy told to pay Ł3m to help vulnerable customers

22nd August 2014, 11:30:AM

EDF Energy has been ordered to pay Ł3m “to benefit vulnerable customers” following an Ofgem investigation into how the company handled complaints. The investigation came after a 30% rise in complaints after the introduction of a new IT system in 2011. The company did not have the means to properly receive, record and process customers’ […]

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BBC News – EDF Energy told to pay Ł3m to help vulnerable customers

BBC News – EDF Energy told to pay Ł3m to help vulnerable customers

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