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Placed and order and received phone, but no free gift. (Xbox one 500mb). Called and was told that the gift was out of stock. As a gesture of goodwill I was offered the Xbox one 1TB which I accepted. After a few days I hadn't heard anything so I called back and was told it was on its way! A few more days passed and I called back to be told that this Xbox was also out of stock. I asked how this could be because I was told it was on its way. I was told it was an error.
After much debating I was told that I could take £270 cash as a replacement for the Xbox, and that it would be with me within 5 working days...which is today.... And guess what? No money has hit my account. It's funny though because they wouldn't transfer cash until my cooling off period expired!!!
They enticed me into a two year contract under false pretences, and have lied all the way through. As a law student I can tell you that this is not acceptable.
**update*
Called today to chase my money and was told that it was never actually processes! The chap took my details again and promised that the money would be with me in 5 working days. I cannot believe the incompetent people that work here!
I am now waiting for a manager to call me. I will update again when I get that call.
Any advice?
After much debating I was told that I could take £270 cash as a replacement for the Xbox, and that it would be with me within 5 working days...which is today.... And guess what? No money has hit my account. It's funny though because they wouldn't transfer cash until my cooling off period expired!!!
They enticed me into a two year contract under false pretences, and have lied all the way through. As a law student I can tell you that this is not acceptable.
**update*
Called today to chase my money and was told that it was never actually processes! The chap took my details again and promised that the money would be with me in 5 working days. I cannot believe the incompetent people that work here!
I am now waiting for a manager to call me. I will update again when I get that call.
Any advice?
