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Hi,
I've just joined the forum. On 1st January 2015 we (my husband as keeper) received a parking charge letter from Parking Eye dated 23rd December 2014 for parking several minutes over the 'free' parking on 11th December 2014. Parking Eye have just rejected our appeal even though we had entered our car reg number and tried to pay at the machine - it displayed a 0 charge and wouldn't accept a payment. Parking Eye say we should have used another machine. It was very dark and rainy and we couldn't properly see, let alone read, any other machine or the signage and instructions.
They have not put a POPLA number on the letter, just say we have 14 days to pay. I feel this is very unfair as we tried to pay. What should I do next?
I've just joined the forum. On 1st January 2015 we (my husband as keeper) received a parking charge letter from Parking Eye dated 23rd December 2014 for parking several minutes over the 'free' parking on 11th December 2014. Parking Eye have just rejected our appeal even though we had entered our car reg number and tried to pay at the machine - it displayed a 0 charge and wouldn't accept a payment. Parking Eye say we should have used another machine. It was very dark and rainy and we couldn't properly see, let alone read, any other machine or the signage and instructions.
They have not put a POPLA number on the letter, just say we have 14 days to pay. I feel this is very unfair as we tried to pay. What should I do next?
