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I am selling a leasehold property, and just wondering how reasonable it is of me to expect my conveyancer to request documents that the buyer's solicitor wants in order to complete?
Completion was supposed to happen on Monday, and today I find that the buyer hasn't completed because they haven't been provided with a document that they've requested.
My solicitor had sent an email to the management company (who aren't the ones responsible for supplying said document, the landlord are) requesting this and was apparently waiting for them to respond. They would have just said 'sorry, it's not us you need to contact'.
Note that the buyer exchanged contracts without provision of said document, and it is only from sight of a forwarded email from the buyer's solicitor that I found out what the missing document was.
I've been away until today, but when I got back, it took me about 20 minutes on the phone to find out the correct party to request the document from, the procedure for requesting the document, and requested it. The wheels now seem to be in motion. But they could easily have done this ages ago. I feel like I'm paying for a conveyancing service but doing all the running myself, that I'm doing their job for them, and that unless I chivvy them on, nothing gets done.
I expressed my dissatisfaction to my solicitor about their inaction and got a very terse reply basically to the effect that they don't appreciate my tone and if I have a problem to make an official complaint using their complaints procedure.
Should I do so?
I feel like I don't want to do so before completion because it would annoy them and I still need their help in order to complete, and post completion, I wonder what it would achieve.
I would appreciate anyone else's opinion on whether I'm getting poorer service than I'm entitled to expect, and whether I should complain.
Completion was supposed to happen on Monday, and today I find that the buyer hasn't completed because they haven't been provided with a document that they've requested.
My solicitor had sent an email to the management company (who aren't the ones responsible for supplying said document, the landlord are) requesting this and was apparently waiting for them to respond. They would have just said 'sorry, it's not us you need to contact'.
Note that the buyer exchanged contracts without provision of said document, and it is only from sight of a forwarded email from the buyer's solicitor that I found out what the missing document was.
I've been away until today, but when I got back, it took me about 20 minutes on the phone to find out the correct party to request the document from, the procedure for requesting the document, and requested it. The wheels now seem to be in motion. But they could easily have done this ages ago. I feel like I'm paying for a conveyancing service but doing all the running myself, that I'm doing their job for them, and that unless I chivvy them on, nothing gets done.
I expressed my dissatisfaction to my solicitor about their inaction and got a very terse reply basically to the effect that they don't appreciate my tone and if I have a problem to make an official complaint using their complaints procedure.
Should I do so?
I feel like I don't want to do so before completion because it would annoy them and I still need their help in order to complete, and post completion, I wonder what it would achieve.
I would appreciate anyone else's opinion on whether I'm getting poorer service than I'm entitled to expect, and whether I should complain.