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New distance selling rules, applying to business-to-consumer transactions are set to take effect on 13th June 2014, meaning that a number of traders including those dealing with goods, services and digital content will need to update their terms of business soon. The key changes are as follows:
1. Information
Traders will now be required to provide a range of information to customers before, during and after transactions. Key among the lengthy list of details with which customers must now be furnished are the following:
- The main characteristics of the goods, content and/or services purchased;
- A full breakdown of pricing, itemising tax, delivery and other charges;
- The trader’s identity including contact details;
- Delivery arrangements;
- The customer’s rights to cancel and withdraw from the contract (including the cooling-off period); and
- The duration of the contract.
New distance selling rules, applying to business-to-consumer transactions are set to take effect on 13th June 2014, meaning that a number of traders including those dealing with goods, services and digital content will need to update their terms of business soon. The key changes are as follows:
1. Information
Traders will now be required to provide a range of information to customers before, during and after transactions. Key among the lengthy list of details with which customers must now be furnished are the following:
- The main characteristics of the goods, content and/or services purchased;
- A full breakdown of pricing, itemising tax, delivery and other charges;
- The trader’s identity including contact details;
- Delivery arrangements;
- The customer’s rights to cancel and withdraw from the contract (including the cooling-off period); and
- The duration of the contract.