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Hi Everyone,
I purchased a new stove and asked the company to install it in December 2011. It cost about £2700 for everything with the stove costing around £700 (reduced from £1100). They had a water leak and said that the fireplace had been underneath but that it was completely fine and just needed a little paint work on the top of it. They assured me that it was as good as new and with a full guarantee.
I was told not to use the fireplace for 1 week. After only a month i noticed that there was a gap in the back of the opening, which made me think that some of the heat was escaping up the chimney and not circulating the room. I also noticed that there were cracks appearing on the fire cement which they had used to line the fireplace opening and a few chunks of plaster had fallen down. I sent some pictures but they said this was completely normal.
I haven't used the fireplace for the last 2 months because it hasn't been cold enough to light up. I noticed the other day that the fire brick inside the stove had just broken in two pieces and collapsed inside the stove. I presumed that this was due to the water damage before i bought it or because the part is faulty and is not fit for purpose.
After several emails outlining the sales of goods act 1979 and a reasonable explanation as to why i feel they should replace the part for free. They have replied reiterating that they will not replace the firebrick because it is a 'consumable'.
What shall i do next?
I purchased a new stove and asked the company to install it in December 2011. It cost about £2700 for everything with the stove costing around £700 (reduced from £1100). They had a water leak and said that the fireplace had been underneath but that it was completely fine and just needed a little paint work on the top of it. They assured me that it was as good as new and with a full guarantee.
I was told not to use the fireplace for 1 week. After only a month i noticed that there was a gap in the back of the opening, which made me think that some of the heat was escaping up the chimney and not circulating the room. I also noticed that there were cracks appearing on the fire cement which they had used to line the fireplace opening and a few chunks of plaster had fallen down. I sent some pictures but they said this was completely normal.
I haven't used the fireplace for the last 2 months because it hasn't been cold enough to light up. I noticed the other day that the fire brick inside the stove had just broken in two pieces and collapsed inside the stove. I presumed that this was due to the water damage before i bought it or because the part is faulty and is not fit for purpose.
After several emails outlining the sales of goods act 1979 and a reasonable explanation as to why i feel they should replace the part for free. They have replied reiterating that they will not replace the firebrick because it is a 'consumable'.
What shall i do next?
