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Hi everyone
I tried to use this website (99 home) to post a rental ad for shop that I'm leasing, after taking the payment I was taken to page asking me to upload a copy of my passport, proof of ownership, and proof of address. I wasn't really happy to share such confidential information with a company that I knew very little about, so I emailed them and expressed my concern and said that I no longer wanted to go ahead with the ad. They replied to me saying even if I wanted to get a refund I still had to provide them with all of that information! I find that really weird and it really seems like a tactic to gain access to people's confidential information. It's important to note that they haven't done anything at all at this point, they haven't posted an ad or even taken the details of the property, they just took my money. I contacted my credit card company and explained the situation to them, at first they refund the fee to me but a few weeks later they reversed it saying that the merchant has sent them documents supporting the transaction. Another important point is that on the page on their website where this service is advertised, they make no mention of having to provide such documents or other confidential information to them before posting an ad so I think they're misleading people.
I'd really appreciate some advice from you on how to get a refund from this company, I don't think what they're doing is legal.
I tried to use this website (99 home) to post a rental ad for shop that I'm leasing, after taking the payment I was taken to page asking me to upload a copy of my passport, proof of ownership, and proof of address. I wasn't really happy to share such confidential information with a company that I knew very little about, so I emailed them and expressed my concern and said that I no longer wanted to go ahead with the ad. They replied to me saying even if I wanted to get a refund I still had to provide them with all of that information! I find that really weird and it really seems like a tactic to gain access to people's confidential information. It's important to note that they haven't done anything at all at this point, they haven't posted an ad or even taken the details of the property, they just took my money. I contacted my credit card company and explained the situation to them, at first they refund the fee to me but a few weeks later they reversed it saying that the merchant has sent them documents supporting the transaction. Another important point is that on the page on their website where this service is advertised, they make no mention of having to provide such documents or other confidential information to them before posting an ad so I think they're misleading people.
I'd really appreciate some advice from you on how to get a refund from this company, I don't think what they're doing is legal.
