retail ombudsmanNew privatised system of Alternative Dispute Resolution threatens consumer complaints chaos – but even its own implementation has now been delayed…A new EU-mandated system of private ombudsmen which was due to come into force today, 9 July 2015, will not now be implemented until 1 October 2015. Private companies will then be handling consumer complaints in sectors including retail, aviation, furniture and property.Under the new system companies would be obliged to point customers to private complaints-handling companies but would not be bound by their decisions.

Source: Ombudsmen Omnishambles