The Financial Conduct Authority (FCA) has today published findings from its thematic review of packaged bank accounts. In 2013, the FCA introduced new rules on packaged bank accounts. These were designed to help customers understand whether the product was right for them. Firms are now required to establish and record whether customers are eligible to claim for each of the insurances in the package. They are also now required to send annual statements, prompting customers to review their eligibility and

Source: New rules on packaged bank accounts have improved standards, but firms have more work to do on sales and complaints handling | FCA