Decision stayed pending appeal

As a result of an investigation, the Claims Management Regulator has decided to cancel Harringtons Advisory Limited’s authorisation to provide claims management services under the Compensation Act 2006 with effect from 1 February 2017.

Harringtons Advisory Limited was found in breach of the Conduct of Authorised Persons Rules 2014:

General Rule 1 – A business shall conduct itself with honesty and integrity.

General Rule 2 – A business shall conduct itself responsibly overall including, but not limited to, acting with professional diligence and carry out the following:
b) Make representations to a third party that substantiate and evidence the basis of the claim, are specific to each claim and are not fraudulent, false or misleading.
d) Maintain appropriate records and audit trails.
e) Take all reasonable steps in relation to any arrangement with third parties to confirm that any referrals, leads or data have been obtained in accordance with the requirements of the legislation and Rules.

General Rule 3 – A business shall be directed by people with the necessary competence who must have a working knowledge of the legislation and rules relating to regulated claims management services.

General Rule 5 – A business shall observe all laws and regulations relevant to its business.

General Rule 8 – A business shall operate a complaints scheme in accordance with rules made by the Regulator.

General Rule 16 – A business shall provide to the Regulator the following information:
b) any additional information that the Regulator determines it is reasonable for the business to provide within timescales provided for in the request. The information provided must not be false or misleading.

Client Specific Rule 4 – Cold calling in person is prohibited. Any marketing by telephone, email, fax or text shall be in accordance with the Direct Marketing Association’s Code and any related guidance issued by the Direct Marketing Association.

Harringtons Advisory Limited was found in breach of the Complaint Handling Rules 2015:

Rule 11 – A business must send a written or electronic acknowledgement of a complaint within five business days of receipt, giving the name or job title of the individual handling the complaint for the business, together with details of the business’s internal complaints handling procedures.

Rule 12 – A business must, by the end of eight weeks after its receipt of a complaint, send the complainant either:
a) a final response (which must inform the complainant that they can complain to the Legal Ombudsman, the timeframe for doing so and full contact details for the Legal Ombudsman); or
b) a response which:
i. explains that the business is still not in a position to make a final response, gives reasons for the further delay and indicates when it expects to be able to provide a final response; and
ii. informs the complainant in writing that they can complain to the Legal Ombudsman, the timeframe for doing so and full contact details for the Legal Ombudsman.

Harringtons Advisory Limited was also found in breach of the Compensation (Claims Management Services) Regulations 2006:

Regulation 12 (5) (e) In addition to any condition imposed by the Regulator, the following are conditions of an authorised person’s authorisation that the person permits inspection by the Regulator under Part 8 (which is about routine audit).

Regulation 30 (1) – The Regulator may, at a reasonable time and on reasonable notice, inspect the records of an authorised person for the purposes of assessing the authorised person’s compliance with the conditions of authorisation.

The cancellation means that Harringtons Advisory Limited may no longer carry out any claims management services.


Business Name:
Harringtons Advisory Limited
Inwood House
5 Castlecroft Road
Greater Manchester


Trading Names:
Financial products/services
Authorisation Number:


Source: Claims Management Regulation – Claims Management Regulation

  1. Hi there,
    This company are handling PPI claims for myself and I have to say the service is dreadful. With the appeal pending are they still allowed to conduct business?

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